Very Disappointing

Norwegian Jewel Cruise Review to Caribbean - Western

Experience: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

2 out of 5
Verified Review
7 Night Western Caribbean (Houston Roundtrip)
Sail Date: October 25, 2014
Ship: Norwegian Jewel
Cabin Type: Inside
Traveled As: Singles/Friends
Reviewed: 3 years ago

This cruise started poorly with the luggage drop off at the Norwegian Terminal. The drop off was very disorganized. I needed the wheelchair I had requested when booking but no one knew anything about how to get one for anyone ( there were four others who waited with me for this service. By the time I finally found someone to help I had stood in sun in a slow-moving line for over 15 minutes. This wait was very hard on my able-bodied traveling companion. Frankly, the cruise did not get better. The check-in  was staffed with what appeared to be new trainees who had to ask questions about procedures and others who stood around watching. Our luggage took over 2 hours to reach our room. To pass the time as we waited for the luggage we were taken to the main buffet. The buffet was. simply, not good. Crowded, noisy, bland food, little variety in offerings. The buffet did not change by more than two entrees for the entire cruise. We ate in 3 other restaurants and 2 outdoor grills. No improvement.

The cabin was adequate but very noisy with mechanical/ plumbing noises. Ironically the ship announcements, which we wanted to hear, were mostly incomprehensible in both the commons areas and the cabin.

We never saw the cabin steward although the cabin was cleaned. Had to call guest services to get extra pillows even though the housekeeping cart was always outside the door.

Overall, very disappointing. When we talked to others and asked them how they liked it we found out that we were not alone in our opinions. A number of times we were told that this route was new for Norwegian and that the crew was new to the ship. We were also told by frequent cruisers that Norwegian was using one of the older ships for the route. Even if this is true it does not excuse mediocre service, long waits, and poor food.

We have cruised on Princess. and I would cruise them again. I would not cruise Norwegian,

Food and Dining

1 out of 5
Bland food, little variety, Much of the food felt poorly prepared cheap filler.

Onboard Activities

1 out of 5
Demonstrations were a joke with little or no information.


1 out of 5
Stardust Theater needs a sound engineer- distorted, unbalanced sound.

Children's Programs

3 out of 5

Service and Staff

3 out of 5
In Tsar's and Azura's we were basically ignored when did not order wine. When we went to one of the bars to have a drink we could not catch a server's eye. Perhaps because we were a groupof two the servers decied that the larher groups around us would be more profitable.

Ship Quality

1 out of 5
The ship felt tired. It felt like it needed to be thoroughly cleaned and touched up.

Cabin / Stateroom

3 out of 5

Ship Tip

Every dining venue was noisy, noisy, noisy. Tsar's and Azura's Restaurants were worse than the Garden Cafe for noise and poor food. Ate many meals at O'Sheehan's Pub but their menu is tiny. The other dining choices (Cagney's, Chin Chin, etc) have very unexciting menu.

3 out of 5
3 out of 5
3 out of 5
3 out of 5
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