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Norwegian Jewel Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 14

Overall rating:

2 out of 5
Verified Review
Norwegian Jewel

7 Night Western Caribbean (New Orleans Roundtrip)

Sail date: March 09, 2014

Ship: Norwegian Jewel

Cabin type: Balcony

Cabin number: 9634

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

Our family has cruised many other lines but this was our first time on Norwegian.  We were pretty disappointed in our stay.  The ship did not have the top deck ammeneties of most other cruise lines.  The sports deck was beyond pitiful.  The pool area was fine for adults but not good at all for children (unless under the age of 3).  The designated kids pool (not the baby pool) was completely over MY head in depth.  The stairs came in at the deep end.  There was only very small area where you could sit to monitor your child (since there is not a lifeguard) but it was nearly impossible to get a lounger near there.  The parents literally had to stand around the pool to watch the kids if they were not getting in (not very relaxing!!).  My kids had anticipated the pool to be the highlight of their trip and it was terrible.

 

The food was fair.  The menu was the same every single night with just one variation of the chef's special.  BORING!!  The beef quality was fair.

 

The spa services were nice, however the ship took advantage of my 85 year old grandmother.  At the end of the serivce, they always try to sell you products.  They sold my grandmother almost $300 worth of products.  When she signed the receipt, she asked if it included everything (meaning the spa treatment and the products) and they said yes.  However, my grandmother was billed $171 for the treatment and another $288 for the products.  Of course, you don't get the itemized bill until the last night.  Since the product was not opened, we tried to return it but they said that she could not return it.   I have a written complaint but Norwegian has not responded.

 

The ports of call were ok.  We really expected a lot out of Belize but you port into the inner city where it's very poor and dirty.  The only way to see the nice part of Belize is to take a tour to the other side of the island.  We went to a 'beach' tour where they had blocked up some water and it was brown, dirty water to swim in.  Not blue water at all.    Honduras was actually very nice.  The ziplining tour was very good and they take you to a very nice beach with pretty blue water!

 

For your vacation dollar, there are much better cruiselines available!!

 

Ship experiences

Food and Dining

3 out of 5
The menu was the same every night with the exception of one chef's special. It was boring.

Onboard Activities

1 out of 5
Sports deck and pool were terrible.

Entertainment

5 out of 5
Shows were pretty good. Typical activities, like Bingo and casino.

Children's Programs

5 out of 5
Kid's program was pretty good for age 5 and under.

Service and Staff

5 out of 5
Staff was very nice.

Ship Quality

3 out of 5
Amenities were not up to par with the competition!

Cabin / Stateroom

3 out of 5
About the same as other cruiselines

Ship tip

There is a free restaurant where you can order off of the menu (can't remember the name). We didn't find it until the end of the cruise.

Ports of call

New Orleans, Louisiana

5 out of 5

Cozumel, Mexico

5 out of 5

Belize City, Belize

1 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5
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