Norwegian Jewel

Norwegian Jewel Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

4.0 out of 5
Verified Review
7 Night Western Caribbean (New Orleans Roundtrip)
Sail Date: February 02, 2014
Ship: Norwegian Jewel
Cabin Type: Suite
Cabin Number: 11606
Traveled As: Singles/Friends
Reviewed: 3 years ago

Overall this was a good cruise.   The ship was easy to find things and the staff was great, very friendly and knowledgable.

We had reservations at Cagney's on February 3, we had such bad service and being ignored we walked out.  We then went to guest services to explain what happened and to cancel two other reservations Mayette Malania handled the situation with true professionalism.  The Director go Food and Beverage Messiah Ritzinger called and couldn't apologize enough and promised he would address the poor service.  He offered dinner at any of the specialty restaurants the following night.  We chose Moderno's a Brazilian style restuarant, the food, service and staff were excellent.  The hard chef  Savo came to our table and apologized and told us if we had any issues to contact him.   Jasper the assistant cruise director also stopped by our table to make sure everything met our expectations which they did.  We had dinner at Le Bistro the following night, the service and food was great.  Because of Meesiah and his Staff we would definitely cruise Norwegian again!!

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

W do an excursion at every port, the most interesting was in Cozumel to the Mayan ruins our guide Ignachio was very knowledgeable of the island and the history of the ruins.

5 out of 5
3 out of 5
Other than the bad experience of the Altus ha/olde Belize river tour, everywhere we stopped we were bombarded with people selling things. It got to be very annoying and I felt we stopped just so we would but something,
3 out of 5
On our excursion we made stops in some areas and again felt we stopped so we would buy something from the locals. I felt some of them were pretty aggressive and annoying
Was this review helpful? 5

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