Norwegian Jewel Cruise Review to Caribbean - Western

Contributor Level: Purser

4-6 cruises


Helpful Votes

4 out of 5

Norwegian Jewel

Sail Date: February 02, 2014

Reviewed: 3 years ago

Traveled As: Singles/Friends

Room Type: Suite

Overall this was a good cruise.   The ship was easy to find things and the staff was great, very friendly and knowledgable.

We had reservations at Cagney's on February 3, we had such bad service and being ignored we walked out.  We then went to guest services to explain what happened and to cancel two other reservations Mayette Malania handled the situation with true professionalism.  The Director go Food and Beverage Messiah Ritzinger called and couldn't apologize enough and promised he would address the poor service.  He offered dinner at any of the specialty restaurants the following night.  We chose Moderno's a Brazilian style restuarant, the food, service and staff were excellent.  The hard chef  Savo came to our table and apologized and told us if we had any issues to contact him.   Jasper the assistant cruise director also stopped by our table to make sure everything met our expectations which they did.  We had dinner at Le Bistro the following night, the service and food was great.  Because of Meesiah and his Staff we would definitely cruise Norwegian again!!

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Children's Programs
Onboard Activities
Destinations and Excursions
The Alton Ha/Olde Belize river excursion was awful, a two hour bus trip on very rough roads, the a school bus ride to the river was awful. I wouldn't recommend this excursion to anyone
New Orleans, Louisiana
Cozumel, Mexico
Belize City, Belize
Other than the bad experience of the Altus ha/olde Belize river tour, everywhere we stopped we were bombarded with people selling things. It got to be very annoying and I felt we stopped just so we would but something,
Coxen Hole, Roatan, Bay Islands, Honduras
On our excursion we made stops in some areas and again felt we stopped so we would buy something from the locals. I felt some of them were pretty aggressive and annoying
Costa Maya (Mahahual), Mexico


W do an excursion at every port, the most interesting was in Cozumel to the Mayan ruins our guide Ignachio was very knowledgeable of the island and the history of the ruins.

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