Great itinerary; not so great service
Norwegian Jade Cruise Review to Caribbean - Western
7 Night Caribbean: Harvest Caye Cozumel & Roatan (Tampa Roundtrip)
Sail date: March 24, 2024
Ship: Norwegian Jade
Cabin type: Balcony
Cabin number: 10146
Traveled as: Family (young children)
Reviewed: 1 month ago
Review summary
While it's understandable that an older ship won't provide as much activities or accommodations as the newer modern mega-ships, it's somewhat disappointing that in this day an age there isn't a better system for allowing pro-active travelers to reserve excursions, specialty dining and, more importantly, kids club capacity through a mobile app instead of having to spend hours waiting in line. Also, it was painfully clear throughout the experience that NCL is still stretching too few crew/staff to cover too many passengers, which we saw firsthand at a couple bars and specialty dining restaurants. Other cruise lines seemed to have bounced back much sooner and adjusted accordingly.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Look to larger, more modern ships for a more streamlined experience that is better for families; this is a more traditional cruise experience...including the lines. Mobile app does very little.
Ports of call
Coxen Hole, Roatan, Bay Islands, Honduras