Great cruise BUT didn't receive all that was promised with regards to perks.
Norwegian Jade Cruise Review to Europe - Eastern Mediterranean
7 Night Greek Isles (Athens Roundtrip)
Sail date: May 21, 2023
Ship: Norwegian Jade
Cabin type: Suite
Cabin number: 11002
Traveled as: Couple
Reviewed: 1 year ago
Review summary
Overall, the cruise is fabulous! It was the NCL personnel and their inability to keep their word. Integrity is everything, especially when customers are spending literally thousands of dollars on dream vacations! There is no excuse for bait and switch - EVER! Then when we went to Guest Services, we get stares back looking at us like "deer in headlights". After waiting 40 minutes or so in LONG lines in front of the Guest Services desk - obviously we were not the only guests confused about our on board charges. My credit card was being charged on a DAILY basis for the first two days of our cruise until I complained again. My husband and I wasted over a half day waiting in lines to straighten things out! NCL needs to stop making these 'freebie' promises they do not intend to keep!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Have NCL provide you with EVERYTHING that comes with your package IN WRITING! Even the Next Cruise desk did a number on us... I was thinking about an Asia cruise on Norwegian Sky and inquiring about the matching travel certificates being offered while sailing. I told the desk rep that I was only inquiring and that I would more than likely come back tomorrow to purchase one $250 certificate that NCL would match with another $250 certificate. I was shocked to receive notification from my bank that $1000.00 was charged to my cc on file with NCL and I was booked without my consent on that cruise I was just inquiring about. I had to go back down once again to complain about having the charge and reservation reversed as we had not yet made a decision to go to Asia. The cruise next rep (different guy) told me, "You could gift the extra $250 certificates you don't want to family members." I WAS LIVID! I made him reverse the charge and make it right - I only wanted to purchase ONE cruise next certificate! And I made him cancel the cruise reservation and told him that my husband and I will reserve our next cruise when WE decide; we don't need someone from NCL to decide for us!