Good for the price, but unorganized

Norwegian Jade Cruise Review to Caribbean - Western

Experience: 1 cruise (first)
Review: 1
Helpful Votes: 7

Overall Rating:

3 out of 5
Verified Review
7 Night Western Caribbean (Houston Roundtrip)
Sail Date: January 30, 2016
Ship: Norwegian Jade
Cabin Type: Inside
Cabin Number: 8519
Traveled As: Couple
Reviewed: 2 years ago

Overall the cruise was good, the ship was kept clean and neat. Our room was very nice, we had everything we needed and our room attended was probably the best part of our experience on the ship. I celebrated my birthday while on the cruise and I never mentioned it to him but he found out and was the only one of the ship crew that wished me a happy birthday, and left a birthday card from the ship in our room. Unlike our room attendant, every thing else on my birthday made the day difficult and upsetting. We had booked an excursion on the 2nd to celebrate in Belize and we missed our excursion because of the delay to get off the boat. I understand the boat was SLIGHTLY delayed because of local clearance, but the tender process was terrible. We waited in an extremely long line for over an hour to get a tender ticket, then stood and waited in another line for several hours with our group number to board the correct tender. We watch people who did NOT have a tender ticket or had tickets for later tenders go in front of us. The attendant that was supposed to be taking the tickets was too busy talking to pay attention to her job. We missed our excursion, lost the deposit on that excursion and lost 3 hours in port time. This made the worst start to my birthday. It was followed by a terrible dinner in the blue lagoon restaurant, where my chicken was served raw on the inside..completely raw.. when I was brought a replacement of the same meal the chicken was near burnt and was not served with my side or sauce. We just gave up and went to bed. Hoping that was just one bad day the next morning hoping the tender to get to Honduras would work better. Again we stood in line for 2 1/2 hours, despite being one of the first in line. And again it was unorganized and people didn't know where to line up creating very confused and then very angery people. My boyfriend sent me inside away from the crowd because several people began yelling at each other and one threatened physical violence. Durning this whole episode there was not one crew member present. Until several people went to the service counter were crew members sent and by then things were such a mess they ended up causing more confusion.  We also had issues at the bars, we would have to stand and wait to be attended to and then was told on one of the last days people had created a line to help the bartenders attend to people in order. Why do the people on the ship have to help organize the crew process to get service?  We also had issues with the entertainment. It was all geared towards a much older age group and we felt very overlooked and limited on how to send our time on board. Most of the time we would go and watch people play bingo- not fun. Granted a majority of the people cruising were 50 and older, but it would have been nice to have a few things geared toward a younger (25-35) crowd. The magician was fun to see though. It would also have been nice to have more 24 or even late night food options or snacks. It wasn't the worst trip we've been on but we agreed that when we cruise again we will be choosing a different cruise line. 


Food and Dining

3 out of 5

Onboard Activities

1 out of 5


1 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
It would have been great to have the bed set parallel to the ship so when it rocked we weren't sleeping against the waves causing major sea sickness. The rooms was otherwise great and our attendent was absolutely wonderful! He was truly one of the best parts of the whole ship. He was very kind and attentive, we always left our room smiling with a wonderful genuine morning greeting and walked into our rooms smiling because of all he did.
5 out of 5
3 out of 5
5 out of 5
Was this review helpful? 7

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top