Norwegian Jade fiasco

Item: Norwegian Jade
Rating: 1
Author: bearhood67

Norwegian Jade Cruise Review to Caribbean - Western

bearhood67

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 40

Overall rating:

1 out of 5

Verified Review

7 Night Western Caribbean (Houston Roundtrip)

Sail date: December 05, 2015

Ship: Norwegian Jade

Cabin type: Inside

Cabin number: 9523

Traveled as: Large Group

Reviewed: 8 years ago

Review summary

I have cruised NCL before and was always happy with ship and crew. but this one really dropped the ball. The service from the crew was horrible overall. The dining room staff could not get us served in under 2 hours and sometimes more. We were traveling with 4 cabins of children and grandchildren and wanted service and table for 12. They could not get this done without making us feel like we were the problem. The food was ok, but not to my earlier NCL experience. Room service never met my expectations as rooms were not arranged as requested for children and it went downhill from there. Had to ask for Ice continously. The office crew notified us of a credit card that was not reading and we went ot desk and they promised it would be taken care of. While disembarking we had to go back and address the problem again. And it was not of our doing, but the ships. The staff did not know the rules and regulations posted in writing and on signs and were not pleasant. Overall I will probably never travel NCL again or reccomend it to our friends, My family traveling with us had all cruised before and basicly feel the same.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ports of call

Houston, Texas

5 out of 5

Cozumel, Mexico

5 out of 5

Belize City, Belize

3 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5

4 Comments

lydcott 8 years ago

There were 31 in our group and we never had an issue:) we all went to dinner together but we never expected to sit together. They can't put all the tables together for safety reasons. It's all in your perspective. You can choose to see the crew working so hard nonstop or you can choose to see every little "problem". Maybe you should have went to the restaurant and got your own ice every day:)

Thumbs Up 3

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anonmom 8 years ago

I do think there was a different level of issues on the November/early December cruises. OP sailed 12/5 and the first commenter sailed 12/12. I'm not saying all of the January reviews have been perfect, but I do feel like a bigger percentage of pax enjoyed their cruises after the repositioning kinks were worked out.

Thumbs Up 2

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kmrowe83 8 years ago

My family was on this ship last week and we thought everything was phenomenal. We had a total of 13 people with ages ranging from 3 to 80. We never had an issue being seated together in the dining room but I do recommend making reservations so you don't have to wait. I was very worried before we left having read all the bad reviews but I guess some people will find something wrong no matter what.

Thumbs Up 6

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ofcwagner 8 years ago

sounds identical to my last month's cruise on the Jade. 11 upset passengers on the cruise with us. This was our 2nd NCL cruise....doubt we'll make it a 3rd

Thumbs Up 0

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Other reviews of this sailing

Interrupted, but great while we there!

MAIN DINNING ROOMS FOOD WAS VERY POOR !!

Not very impressed