Not very impressed

Norwegian Jade Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 34

Overall rating:

2 out of 5
Norwegian Jade

7 Night Western Caribbean (Houston Roundtrip)

Sail date: December 05, 2015

Ship: Norwegian Jade

Cabin type: Balcony

Cabin number: 9638

Traveled as: Singles/Friends

Reviewed: 8 years ago

Review summary

This was my first time on this line.  The price of the package was good and the staff was pleasant when approached.  The stateroom accommodations were good.  I found the organizing of the activities and eating areas were lacking in service.  The fact that we could not make reservations for the Specialty dining meant that we stand in line over an hour to get in  and be able to attend another activity. Once we got in the staff was unwelcoming and had a very

ridged, business like attitude.  One we got the food no one came to see if we were ok or needed anything. During the cruise, three persons fell, the main dining room floor was slippery, we had to place the yellow WET sign, bring it to the staffs attention.  The T-Shirt sale was very disorganized, the area was very small and was very difficult for guests to look at the merchandise.  There was not enough activities on the "at sea" days.  The list is quite long and I will stop now.  I will mention that there were a handful of staff that were very friendly , helpful and welcoming.

Would I use this line again, not likely.  Safety is a big issue and welcoming attitude.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5
Not enough activities on "at sea" days

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Mr. Dennis Quismorio was very good at keeping the cabin in order. The lay out of the cabin was good and roomy, as was the bathroom.

Ship tip

Boarding and leaving process was very smooth

Ports of call

Houston, Texas

5 out of 5

Cozumel, Mexico

5 out of 5

Belize City, Belize

5 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5
Was this review helpful? 34

5 Comments

eltonia    8 years ago

We had a blast!! I definitely recommend the drink package. This was my husband's and my first cruise, and for sure not our last. We felt like the ship had lots of fun activities. The Splash Academy for children 12 and under was awesome! The older teen area, Entourage kept my daughter busy the majority the trip. I would recommend the Jade to everyone I know. The staff was great and we had no issues. I am also sorry you had a bad time.

TheMatthewCull    8 years ago

We got free drinks package too when we sailed in October on the Jade. Staff were friendly and we had a great time.

outdoorgirl2112    8 years ago

My husband and I had a great time last week. Zero complaints. When we booked in July we were offered an unlimited drink package. I don't think you can get in now but it's worth calling ncl and asking. We got ours free when we booked it.

yuki27    8 years ago

We are sailing on 1/9/16...I've been reading nothing but bad reviews for the Jade. We went on the Jewel last year at the exact same time and it was a blast and I have no complaints...could you tell me about the food and the drink package if you had that?

outdoorgirl2112    8 years ago

I'm sorry you had a bad time. We had fast and great service and no lines in the main dining areas. The specialty restaurants had very slow service.

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