worst cruise ever!

Norwegian Jade Cruise Review to Caribbean - Western

Experience: 7+ cruises
Review: 1
Helpful Votes: 4

Overall Rating:

1 out of 5
Verified Review
7 Night Western Caribbean (Houston Roundtrip)
Sail Date: December 19, 2015
Ship: Norwegian Jade
Cabin Type: Inside
Cabin Number: 9567
Traveled As: Family (older children)
Reviewed: 2 years ago

Service was the worst. It took 3.5 hours to get through dinner. After complaining we made it through dinner in 2.5 hours, not much better. Very rude and unhelpful staff. The food in the main dinning room was pretty good, although the buffet I could do without.  The Jasmine the  food is very bland and it took 3 hours.  Never had such bad service on a cruise before!  Every order was messed up. How difficult is it to bring an order of wings and not mess it up?? The cabin was fine. The guy that cleaned ours did the basic job, so I won't complain about that but certainly nothing special. Public restrooms were dirty and didn't have TP. The pools were packed. 15 kids (all under the age of 10) in a hottub that was designated as adults only! This was my 3rd time on the Jade and nothing like the other two times. It appeared to be a new staff that was all still in training.

Food and Dining

1 out of 5
Every meal our order was messed up. Items forgotten or cooked wrong etc.

Onboard Activities

1 out of 5
the worst ever... the cruise director was bad. horrible sense of humor, the guy that ran the trivia and some of the special game shows is clueless.


1 out of 5
The comedian was good as were the acrobats, but that was about it.

Children's Programs

1 out of 5
Although my youngest is a teen he went once only to be greeted by such a rude staff member he never went back.

Service and Staff

1 out of 5
For the most part very rude staff. We did have a good waiter in the Blue Lagoon our last night at midnight.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
The cabin was fine.

Ship Tip

Check your bill. We had to go back to the service desk 4 times to get our bill straight. We had the ultimate drink package, yet got charged for every single drink. Coffee and water are also not included on the drink package. Can grasp how I can order a $15.00 glass of whiskey, but I can't water.

3 out of 5
3 out of 5
1 out of 5
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