We prefer Carnival
Norwegian Jade Cruise Review to Caribbean - Western
Sail Date: December 12, 2015
Ship: Norwegian Jade
Cabin Type: Oceanview
Cabin Number: 4552
Traveled As: Couple
Reviewed: 1 year ago
Although some of the staff were outstanding on the Norwegian Jade, many of the staff looked like they were overworked and burnt out. They couldn't even smile. I feel like Norwegian may do a better job with benefits, i.e., provide wifi for the staff who are so far from home and from their family. It was my understanding that the staff had to pay for wifi and it is quite expensive.
Dining Rooms were not very elegant and felt more like eating in a cafeteria. The waiter in the Grand Pacific did not explain our choices, much less crack and smile or even act friendly. Again, I feel like these people are overworked.
We felt like the food was mediocre at best. Several meals left us feeling kind of sick to our stomach. After trying both dining rooms and finding them terribly noisy and not great food, we preferred the buffet even for dinner. Although the last evening (12/10/15) the buffet left us feeling very disappointed and somewhat sick.
Sorry to be so negative, but it was quite a disappointment in so many ways.
Some highlights were staff who went above and beyond.....Nilda in the buffet turned in my purse that I inadvertently left in the dining room....thank you to her! I Ningah (sp?) from Indonesia was a terrific young waiter and never without a smile and happy attitude. Loved him! Aubrey, our room steward was great and provided us with superior service. Thank you so much to all those who go the extra mile. I know they work hard and I feel for them having to be aware from friends and loved ones for so long while working on the ship.