Very disappointed

Norwegian Jade Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 2

Overall Rating:

1.0 out of 5
Verified Review
7 Night Western Caribbean (Houston Roundtrip)
Sail Date: December 05, 2015
Ship: Norwegian Jade
Cabin Type: Inside
Cabin Number: 11637
Traveled As: Singles/Friends
Reviewed: 1 year ago

Food was terrible.  They crushed my luggage, lost multiple items.  The service was non existent.  The last day of our cruise in port at Roatan was rushed so we could return - we arrive in Houston at 4pm on 12/11 and was not allowed to depart the ship until the next day.  This was not a good experience for my first cruise.  Not sure I will ever take NCL again, was not impressed with their operations.  I voiced my complaints to the customer service and they were just like "well I hate to hear that, but this is free style" apparently free style is equal to free from customer service.

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Average - nothing special, lesson learned on cabin location for future cruises I can take away. Cabin steward was a pain, he had no regard for our schedule only his own.
3 out of 5
3 out of 5
5 out of 5
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