Very disappointed
Norwegian Jade Cruise Review to Caribbean - Western
7 Night Western Caribbean (Houston Roundtrip)
Sail date: December 05, 2015
Ship: Norwegian Jade
Cabin type: Inside
Cabin number: 11637
Traveled as: Singles/Friends
Reviewed: 8 years ago
Review summary
Food was terrible. They crushed my luggage, lost multiple items. The service was non existent. The last day of our cruise in port at Roatan was rushed so we could return - we arrive in Houston at 4pm on 12/11 and was not allowed to depart the ship until the next day. This was not a good experience for my first cruise. Not sure I will ever take NCL again, was not impressed with their operations. I voiced my complaints to the customer service and they were just like "well I hate to hear that, but this is free style" apparently free style is equal to free from customer service.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Coxen Hole, Roatan, Bay Islands, Honduras
7 Comments
eltonia 8 years ago
noname111 8 years ago
It is unfortunate that your first cruise experience was not a better one. The issue with NCL, CCL, and RCL (to some extent) is that these are entry-level cruise lines that balance a fine line of keeping costs down to make cruising affordable to the masses.
Don't give up on cruising but DO try another line.
glomarrone 8 years ago
How unfortunate that this cruise was not what you expected. It doesn't sound like anything pleased you about the ship. Luckily you did enjoy two of your ports of call. Freestyle is not about bad food, poor service or a lack of organization.
I hope that future cruises are a better fit for you. There are other cruise lines to choose from so I'm sure that you will find one to your liking.
Ewoodspark 8 years ago
I cannot believe that you say the food was terrible. We were on the Jade earlier this year and everything, including the food was superb. Which areas I wonder in the restaurants was terrible, the MDR's, the buffet, the Chinese? What service was non existent? I suspect however, as this is your first review, it will be the last we hear from you
JusMe 8 years ago
Sorry your first cruise was not all you wanted it to be. If your not scared off from cruising I'd suggest you try a different cruise line. Talk to a good travel agent and explain what your looking for so that they can match you with the cruise line that would be a good fir for you. Everybody that cruises has a favorite cruise line, the favorite can change as you get older and your taste change. You can also always ask questions or ask for advice here on the form.
I do agree with you about the food and service on NCL ships .
mzmika 8 years ago
Johngold 8 years ago
Sorry your first cruise was not what you expected.
Please expand on the situations you encountered that created such a low ranking for a review.