OK BUT NOT GREAT

Norwegian Jade Cruise Review to Transatlantic


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

3.0 out of 5
Verified Review
16 Night Transatlantic Westbound (Barcelona To Houston)
Sail Date: October 29, 2015
Cabin Type: Suite
Cabin Number: 9000
Traveled As: Couple
Reviewed: 1 year ago

If only all the employees could learn to smile and be helpful it would have received a higher rating. Perhaps they will learn from their new sibling, Oceania, where all personnel know customer service. Many employees were wonderful but too many were not for a business dependent upon customer satisfaction. Many cruise lines to choose from should be stressed to all of the managers who should be evaluated based upon their subordinates. The signature restaurants were the slowest service at sea. We passed on dessert often to make the shows. All reservations were all at 7 pm and the shows at 9 pm.

On the ABSOLUTELY WONDERFUL AND HELPFUL LIST  are Bruno Dentone, concierge, Charlie Cuevas, our butler, Wayan,our room steward and Antonella Cassata at guest services. All took care of any little issues we had. Please extend our thanks to them.

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5
Best part of the cruise with great orchestra and ship singers and dancers. THE OTHER GUYS were fantastic and we saw both shows.

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Ship Tip

Ask for the cabin size excluding the veranda when booking.

5 out of 5
5 out of 5
3 out of 5
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