Bait & Switch - No Help from BJ's

Norwegian Getaway Cruise Review to Bermuda

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 14

Overall rating:

1.3 out of 5
Verified Review
Norwegian Getaway

5 Night Bermuda (New York Roundtrip)

Sail date: February 01, 2023

Ship: Norwegian Getaway

Cabin type: Balcony

Cabin number: 9786

Traveled as: Family (young children)

Reviewed: 1 year ago

Review summary

Itinerary was changed at last moment. No notice was given. Instead of 2 nights in Bermuda, the boat would dock at the Bahama's for 5 hours from 9:45 pm - 2:45 am. I sought help from BJ's Travel, as my travel agent, to be my advocate. I received no help from BJ's Travel Team. It pains me to see that BJ's averages out the score for this review. The staff was fair, the room was OK. But the overarching disappointment of the itinerary change, coupled with BJ's refusal to offer any advocacy on my behalf, cast a grand shadow over our entire trip. Poor customer service in the back office's of BJ's Travel & Norwegian Cruise Lines is causing a poor rating for the hard-working front office team of the Norwegian Getaway.

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship tip

Do not purchase any upgraded dining experiences.

Ports of call

New York, New York

1 out of 5

Royal Naval Dockyard, West End, Bermuda

1 out of 5
Norwegian changed the itinerary after embarkation. Instead of visiting Bermuda for 2 full days, we instead docked in the Bahama's for 5 hours (9:45 pm - 2:45 am).

Disembarkation

1 out of 5
Was this review helpful? 14

8 Comments

Ship2Shora    1 year ago

Sorry for your lack of service

javawoody    1 year ago

NCL cost cutting

jec115    1 year ago

Thanks for reviewing.

NCLARRY    1 year ago

Definitely not what you signed up for but if you read the fine print the cruise line can make changes to the itinerary. No one likes it but not much or anything you can do about it.

AuntPinkie    1 year ago

Gwbigdog    1 year ago

Oops sorry 😞 thanks

Popdog    1 year ago

Amen, JT1962. Enough said.

CruzeFan    1 year ago

Itineraries can, and do change for a variety of reasons, including weather, mechanical issues, etc. When almost everything is rated one star, that generally says much more about the poor attitude of the reviewer than the cruise ship or Cruise Line.

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