The worst cruise we ever had!

We were ushered in quickly, but I wished we passed the Embarkation Photogs. I always buy/kept those 1st photos of our cruise. so

Having a chance to eat at the Haven Restaurant, I and my husband liked their menu. We got plenty of choices on food everywhere. We particularly love the food and service at La Cucina.

During this cruise, the weather had prevented us from engaging the activities that we really were interested. I did enjoy the pool at the Haven.

Burn the Floor was the best show I've ever seen compared to those at the other ships. JunNK was fantastic so as Broadway Unplugged. I also very much like Lovena Fox shows.

Everyone, except the Concierge (Omar) were excellent. Omar made this cruise just terrible!

ZERO in comfort. The weather had added to the discomfort. The size, cleanliness, and amenities in the room were great. My husband and I never expected that paying for an expensive Haven Suite ended in us sleeping in another room (9804). After receiving new keycards (for 9804 and 9706), we went to O'Sheehan for lunch. I ordered the "drink for today". I gave my new 9706 key to the waiter. He came back saying it had no info about me. I gave him my 9804 key. He came back saying it was no good. I gave him my old 9706 key. Same result!. I was not listed as passenger. My husband gave the waiter his 9706 key. I got my expensive drink. Our balcony was partially blocked. The balcony door was somehow faulty. We heard the shrieking noise caused by the waves. We were trapped in our Suite with horrendous noises. We had a window at our bedroom. When we looked out of the window, we don't see the ocean, but seen only the ship's crew on their breaktime and recreation. The crew down below had a party one night and we heard the noises they made. There were banging and squeaking on the deck below us. Sometimes, it felt that someone was banging the floor above them (which was our bedroom floor) causing the bed to shake. It gave me such a headache. On our 1st night (Mar 6), my husband could not sleep so he got up and watched TV in the living room. In the morning, we complained to Concierge. He found us another room (9804) just for sleeping. My room key to this room did not work when I first used it. After Omar had replaced it, my husband's key would not open the door. I called the Butler (10pm after) to get the key for my husband fixed. My husband and I felt cheated by Norwegian by giving us 9706. To think that we're just about Sapphire members was a really a turn-off. We had a wonderful first time at our Haven Suite in the Breakaway. We thought that staying in a Haven Suite again would be great again. We were so wrong! We felt cheated! I rated this 2-stars because the suite had nice amenities and clean all the time. Our Steward was a nice guy.

We did not felt prioritized. There was another disembarkation door and people that went out of there skipped the line to the luggage and US Immigration.