Check in was messed up

Norwegian Getaway Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 23

Overall rating:

3.8 out of 5
Verified Review
Norwegian Getaway

5 Night Western Caribbean (New Orleans Roundtrip)

Sail date: December 08, 2019

Ship: Norwegian Getaway

Cabin type: Suite

Cabin number: 9808

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

The worst check in ever for me. I believe it had to be the clerk's fault for not knowing how to do the job.

Embarkation

1 out of 5
The check in clerk gave room key cards with the wrong people on them. It took until the second day to get it all straight, and a lot of lost time standing in the line to guest services.

Ship experiences

Food and Dining

4 out of 5
Did not visit any specially restaurants. Savor was the best MDR for service. The buffet was mostly good, sometime had cold food.

Onboard Activities

4 out of 5
Fitness center was good

Entertainment

5 out of 5
Good shows

Children's Programs

No children

Service and Staff

5 out of 5

Ship Quality

2 out of 5
Had a mini suite, bad design, bàthroom sink was too big, wasted space in bathroom could have been used for more space in cabin itself.

Cabin / Stateroom

2 out of 5
As above

Ship tip

Look for extra storage drawers under the sofa bed

Ports of call

New Orleans, Louisiana

4 out of 5
No excursion

Cozumel, Mexico

4 out of 5
Own my own jeep rental tour of the island

Progreso (Merida), Mexico

4 out of 5
Own my own tour of Chitiznitza

Disembarkation

5 out of 5
Smooth
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