The ship was clean and beautiful. Some of the staff were friendly and willing to help. However, there appeared to be a language barrier. Most of the staff spoke broken English, which caused problems.

Item: Norwegian Getaway
Rating: 3.4
Author: zulumartin

Norwegian Getaway Cruise Review to Caribbean - Western

zulumartin

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 5

Overall rating:

3.4 out of 5

7 Night Western Caribbean (New Orleans Roundtrip)

Sail date: November 24, 2019

Ship: Norwegian Getaway

Cabin type: Balcony

Cabin number: 10302

Traveled as: Family (older children)

Reviewed: 4 years ago

Review summary

Because of poor service and ship design (for adults) we will not sail Norwegian again

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

The food was average to good, but service was terrible.

Onboard Activities

4 out of 5

The children enjoyed the pool area

Entertainment

3 out of 5

There were only three different shows on the main stage. Comedians were in in a small room that only held 100 people (on a ship of 5000)

Service and Staff

1 out of 5

Poor skills in English and communication . Unwillingness to be helpful to work out problems.

Ship Quality

4 out of 5

Most activities led through the Casino which smelled of smoke and cigars.

Cabin / Stateroom

4 out of 5

It was much smaller than comparable cabins on Princess and Royal Caribbean However, there was more storage around the desk area and lots of room UNDER the bed.

Ship tip

Be prepared for POOR SERVICE all over the ship. Most people we talked with on the ship were unhappy with service.

Thumbs up

Ports of call

Cozumel, Mexico

4 out of 5

Love Guidos Restaurant. Fresh fish and freshly made Pizza. We go there every time!

Thumbs Up 0

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5

We snorkeled on Jolly Roger. Great crew. Served a good lunch. I recommend taking your own mask. Their gear is very USED, broken, or defective.

Thumbs Up 0

Harvest Caye, Belize

4 out of 5

Our excursion was canceled due to weather. The facilities were wonderful...plenty of chairs on the beach and a fresh water pool. Nice shopping area

Thumbs Up 0

Costa Maya (Mahahual), Mexico

4 out of 5

Nice excursion to Mayan ruins. Shopping area not so great

Thumbs Up 0

Disembarkation

5 out of 5

We carried our own luggage off. The line to get off was LONG, but well organized and it went fast.

3 Comments

gwyatt 4 years ago

Amazing, give an honest review of how YOUR cruise went, then get told to stay home. I appreciate your honesty. Everything doesn't always go as planned, it was your money that bought that opinion, so you have every right to express it. Hopefully, your next one will be better.

Thumbs Up 0

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jeffreymire01 4 years ago

My wife and I were on the same ship last month, had a great time. Not sure what ship design has to do with adults. As far as a language problem, Everyone of the crew that we spoke with spoke decent English. English is not the only language spoken on cruise ships. IF YOU WANT PERFECT ENGLISH STAY HOME, TALK TO YOURSELF, DO YOU HAVE A LANGUAGE PROBLEM WITH THAT

Thumbs Up 1

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butterflyrobin 4 years ago

Sorry u had problems with ship. We thoroughly enjoyed the design of the ship. Large and roomy. Thought every one too be helpful and well spoken as well.

Thumbs Up 0

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