Let down by NCL

Norwegian Getaway Cruise Review to Europe - Northern Europe

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 25

Overall rating:

3.4 out of 5
Verified Review
Norwegian Getaway

9 Night Scandinavia Russia & Baltic (Copenhagen Roundtrip)

Sail date: October 02, 2019

Ship: Norwegian Getaway

Cabin type: Balcony

Cabin number: 12896

Traveled as: Couple

Reviewed: 2 years ago

Review summary

This was our 5th NCL cruise. We will not be taking another. No towels on the bed, no Captains dinner, Everything was an upcharge.(drinks, specialty, coffee after dinner.) Activities were lame.

Embarkation

5 out of 5
Easy

Ship experiences

Food and Dining

2 out of 5
Food just okay. Best restaurants were Le Bistro and Ocean Blue. But in past cruises entire cruise included specialty dining. This cruise we got four and then we had to pay for any additional. Because we prepaid for the fifth dining, we were unable to change the time or restaurant without losing money. Cappuccino after dinner was an additional charge even in dining package. Restaurants specialty drink was additional charge unless you had PREMIUM drink package which was an additional daily charge of $29.99. Other cruise lines did not charge extra for these items.

Onboard Activities

1 out of 5

Entertainment

3 out of 5
Pool was outside and not heated yet there were poolside activities. Entertainment venues were very small. You had to get in line 30-45 minutes ahead of time to insure a seat. We never were able to get into the magic show. Lots of games you had to pay additional for. Bored with the entertainment .Shows were offered twice a cruise. If you saw the show one night. The next night no big entertainment offered.

Service and Staff

3 out of 5
Customer Service attendant was not helpful.

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Copenhagen, Denmark

5 out of 5

Warnemunde (Berlin), Germany

5 out of 5

Tallinn, Estonia

3 out of 5

St. Petersburg, Russian Federation

4 out of 5
Went to same Russian Souvenir shop two days in a row. Would like to have free time to shop on the Russian Rodeo Drive. That was the only complaint with the excursions.

Helsinki, Finland

4 out of 5

Nynashamn (Stockholm), Sweden

1 out of 5
Excursion was to Vasa Museum. This excursion was not worth the money. We spent two and a half hours getting to and from Stockholm. And hour at the museum which could have been done in 30 minutes. The tour guide was terrible not informative. Spent more time name dropping who he had met and talking about the theatre and Gretta Garbo than the history of Stockholm. Took us to the Royal Palace. Told us we didn't have tickets to get in but you have an hour here. Nothing around the area. No coffee shops, restaurants or shopping. Took us past Old Town and an open market, said we would have time to shop. Then we never went back.

Disembarkation

5 out of 5
Very Easy and quick
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