horrible experience

Item: Norwegian Getaway
Rating: 2.9
Author: cshnaidman

Norwegian Getaway Cruise Review to Europe - Northern Europe

cshnaidman

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 47

Overall rating:

2.9 out of 5

9 Night Scandinavia Russia & Baltic (Copenhagen Roundtrip)

Sail date: August 18, 2019

Ship: Norwegian Getaway

Cabin type: Balcony

Traveled as: Family (young children)

Reviewed: 5 years ago

Review summary

My family was excited for months to cruise. The suite we had was very nice and clean along with a beautiful balcony. Everything from that point on went down hill. There were so many people on the ship you felt like sardines. The ship was big and kids activities were nice but you had to wait on line for a couple of hours to do the ropes course, rock wall and some of the slides. The food to say the least was sup par we pretty much ate indian food everyday, eggs bendect were soggy, French toast we tried twice both times not cooked thru, once my daughter got a raw hamber, barely any seafood, Restaurant service was soooooo SLOW. Only 2 shows that we liked the rest were not entertaining, one time we were asked to leave a show as there were not enough seats crazy isn't it for all the money that we spend they did not have enough entertainment to go around. My son, daughter and Mother in law all got sick and 2 of them had to be quarenteened for 24 hours. They got food poisoning from the ship and this is the best they blamed it on us and were pretty rude about it. I contacted headquarters when I came back to the states only to find out that customer service was not any better twice I wrote to them only receiving an automated response with NO solutions. One of the Worst Cruise lines we have ever taken AVOID AT ALL COST!!!!!!!!!!!!!!!!

Embarkation

4 out of 5

efficient

Ship experiences

Food and Dining

1 out of 5

food was not good, undercooked French toast, raw hamburgers, soggy eggs benedict, cultural food was a joke

Onboard Activities

2 out of 5

rope climbing, ropes course, water slides, minature golf activities were nice but you had to wait a very long time before being able to enjoy them

Entertainment

2 out of 5

entertainment was minimal shows were not interesting the good ones you had to pay extra

Children's Programs

3 out of 5

kids club was average although staff there was very nice

Service and Staff

2 out of 5

I have never seen staff being rude on a cruise ship but there is a first time for everything

Ship Quality

3 out of 5

overall ship was clean although several times we got dirty silverwear

Cabin / Stateroom

4 out of 5

the room was nice spacious, balcony was great

Ports of call

Copenhagen, Denmark

4 out of 5

port was nice and efficient althought taxi prices outrageous

Thumbs Up 1

Warnemunde (Berlin), Germany

2 out of 5

too long of a travel to Berlin main attraction site(3 hours)

Thumbs Up 0

Gdynia (Gdansk), Poland

4 out of 5

beautiful with a lot of history

Thumbs Up 1

Tallinn, Estonia

3 out of 5

nice but very small

Thumbs Up 0

St. Petersburg, Russian Federation

5 out of 5

exquisite howevery very expensive and inconvenient as you need a visa to travel in their city

Thumbs Up 1

Disembarkation

4 out of 5

fast

4 Comments

cruisinwrights 5 years ago

Like also commented far from the truth, I am sailing on this ship for the second time coming up and loved it. They had seafood on the buffet even sushi. As for the rock climbing wall and the ropes course not once did we EVER have to wait hours maybe 5 minutes. We did them both more than once also. I also had a customer service issue before I left for my cruise they called me back with 48 hours gave me a small room credit and chocolate covered strawberries in my room for my inconvenience. We never once felt like a sardine. Maybe try a smaller ship. 🤷🏻‍♀️

Thumbs Up 0

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Chinds97 5 years ago

Just a heads up if you are gearing up for a free cruise from NCL by bitching it's not going to work We were on a 14 day cruise from hell with the norovirus running rampant even the captain got sick. The only ones who got comped where the casino people who already receive FREE cruises

Thumbs Up 1

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olivokidz 5 years ago

Focus on spelling better than complaining would ya

Thumbs Up 4

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jpmato16 5 years ago

This review could not be further from the truth. I’m sure you got viral gastroenteritis rather than food poisoning, which happens EVERYWHERE. Hand hygiene goes a long way. As for food quality, I found more than 90% of the food on the ship to be really good. They had a Greek, Spanish, and Indian lunch buffet at Moderno’s/Cagney’s on sea days. They also had Indian food every day in the buffet. You mentioned nothing about specialty dining, which was really superb. The spa is also amazing. As for Berlin being far from port, you can’t move Berlin. I went on this cruise last month and my mother gets off the ship tomorrow. We had a great time on this great ship.

Thumbs Up 8

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Other reviews of this sailing

Great cruise vacation

Das Schiff ist sehr schön. Die Kabinen sind etwas kleiner. (Balkonkabine). Die Crew war so lala. Essen war super. Shows waren ok.