BEWARE of BAIT and SWITCh
Norwegian Getaway Cruise Review to Europe - Northern Europe
9 Night Baltic Capitals (Copenhagen Roundtrip)
Sail date: June 03, 2017
Ship: Norwegian Getaway
Cabin type: Suite
Cabin number: 5412
Traveled as: Family (older children)
Reviewed: 6 years ago
Review summary
I booked my once in a lifetime 50th birthday cruise . I wanted the best...the Haven . There wasn't enough room for the 6 of us so the agent told me I could a second room but there wasn't a second Haven room . He said that my kids could stay nearby and join us for all the Ammenities of the Haven . I book one year in advance . When we arrived this was not the case . I asked them to pull the audio of our phone call . I knew the name of my agent ( who of course no longer works for NCL). Our FAMILY vacation on board ship was terrible . Ncl policies are terrible . I contacted customer service and explained how horrified I was that my trip of a lifetime was ruined . I was offered a welcome gift on my next cruise . Are you kidding ??? I spent $30,000 . I didn't take a last minute "we can't fill the ship rate " . This is how you treat your HAVEN# customers ?? I would have willingly paid to keep my family together . I sobbed for 2 days on my Birthday cruise . I read the fine print ! Be careful cruisers ! Know what you are buying . Know the added costs . If it sounds too good to be true , it usually is . Looking for an honest cruise line . Or at least one that will accept responsibility for this egregious oversight . Thanks for nothing customer service !!!! Your response was insulting .Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Do NOT Trust the NCl sales people ! They lie
Ports of call
St. Petersburg, Russian Federation