The cruise itself was nice. But I have reached the "gold level" in the latitudes program. My benifits were a bottle of sparkling wine and one bottle of water.
That's really disappointing. What's the point of staying loyal ?
It doesn't go both ways.
Especially when my bathroom didn't work at selected times ( I never knew when ) on 6 of the 9 days, so I had to use the public restroom.
Embarkation
3 out of 5
All was going good, until my luggage was not delivered to my cabin. I searched and found my suitcase in front of another unit.
Ship experiences
Food and Dining
5 out of 5
Very good selection of fresh food the entire trip.
Onboard Activities
5 out of 5
The weather was cool, so the pool, hot tubs, and deck were not used much.
Entertainment
5 out of 5
Great shows, Mersey Boys and the Million dollar quartet.
Children's Programs
No kids
Service and Staff
3 out of 5
My room attendant sometimes left towels, sometimes not. I found myself looking for the housekeeping cart, so I could get what I needed.
Ship Quality
5 out of 5
Beautiful ship, great layout.
Cabin / Stateroom
2 out of 5
All was ok, except the toilet which appeared to have a mind of it's own. I never knew when it was going to actually work. The frustrating part was that I spoke with customerservice 4 separate times, plus one phone call. Their response was condescending each time. They always looked sympathetic and understanding, but nothing was done. I had to use the public restrooms several times.
I even offered to pay more for an upgrade, but their automatic response was "the ship is fully booked".
It was quite disappointing, and I may be done with Norwegian. Not so much because of the bathroom, because things can happen. It's because of the treatment I received when I told customerservice. All 4 times, they just told me enough to make me go away.
Their loyalty program was changed and it's not much of a loyalty program anymore. It's precisely why we'll be cruising MSC for our next vacation. The Seaside looks like she'll be a great addition to the Caribbean.
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