SUCKS big time! NCL is great!
Norwegian Getaway Cruise Review to Caribbean - Western
7 Night Western Caribbean (Miami Roundtrip)
Sail date: November 13, 2016
Ship: Norwegian Getaway
Cabin type: Balcony
Cabin number: 10910
Traveled as: Couple
Reviewed: 8 years ago
Review summary
is the worst travel consolidator!! Their service is NON-EXISTENT. NCL is an excellent cruise company and this was our 4th cruise - 5*s.
But I will never again book with because they are NOT affiliated with American Airlines. They simply trade off AA's reputation with lousy service. The only reason I went through them in the first place is because I am a MILLION MILER with American and value their brand and service.
DO NOT BE MISLED - is NOT worth contacting. Just book directly with NCL. Why insert a useless intermediary.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Getaway is an excellent ship; not too small and not too big.
Ports of call
Coxen Hole, Roatan, Bay Islands, Honduras
5 Comments
Johngold 7 years ago
When you complain to the company. I would suggest that you use a hand written letter, Using the mail and being exact in your complaints and concerns will go further to resolve any issues.
We don't know what went wrong with your agent. but please post a further review of the ship so we can find out how that portion went.
Thanks
noname111 7 years ago
Agree w/previous comment. You need to launch your complaints with the travel agency that was blurred out in your review. This is not going to get to the people who need to see it most. The review you entered was supposed to be reflective of your cruise experience, not the poor customer service of who you booked through.
You state "NCL is an excellent cruise company and this was our 4th cruise - 5*s." Why did you rate this cruise as only a one star when your statement indicates you had a five star experience?
Perhaps you can ask to have your rating amended to reflect your true experience on the cruise.
capeman 7 years ago