Norwegian Getaway Cruise Review to Caribbean - Western

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
0

1 out of 5

Contraband

Sail Date: September 25, 2016

Reviewed: 2 months ago

Traveled As: Family (older children)

Room Type: Balcony

Favorite: Getting off the boat.

Improvement: Customer Service

Recommendation:  Pick a different Cruise Line 

We both have medical conditions that dictate caffeine free, sugar free beverages.  The only soda available caffeine free on the boat is a no name lemon-lime all the other sugar free pop had caffeine.  We brought our own so we wouldn't have to drink water for the entire cruise.  BTW ice tea has caffeine and lemonade is loaded with sugar.

 

We found a form letter at our door after dinner, "report to customer service so that they could confiscate the contraband in our LOCKED suitcases.  After we reported to CS and discussions with 3 staff members we were told to leave the contraband for further review.  About 10pm there was a knock on our door and the sodas were returned without comment. 

 

Great way to start a cruise.  We are 3 points from platinum and I'm not sure we will attain that status.  

 

NCL service has been on a steady decline for the last year.

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Tip

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