7 Night Western Caribbean (Miami Roundtrip) Sail Date: July 10, 2016 Cabin Type: Balcony Cabin Number:11760 Traveled As: Family (older children) Reviewed: 1 year ago
Having sailed Carnival Conquest and Carnival Glory in the past 2 years we thought we would give Norwegian Cruise Lines a shot. We were told it was a step up. Not so. The only improvement over Carnival was embarkation and disembarkation. My wife daughter (12) and I were disappointed in the layout of the ship, the activities, entertainment ( except dueling pianos) they were great and lastly but most importantly the customer service. Norwegian charges for the sauna, steam room, has no washers/dryers. Hallways are not monitored we had kids running around above our cabin all week. Very noisy. There were other issues and Norwegians response was to sent 4 chocolate covered cherries. The new ships are huge and with 4000+ passengers is very crowded. Limited after hours food. Sea food once a week? Carnival has Norwegian beat on value.
Food and Dining
1 out of 5
The food was very good but the VERY limited menu after hours was disappointing. Also there was only seafood one night.
1 out of 5
3 out of 5
Here again, piano player seemed tired every song sounded the same. He beat the hell out of the piano. He would be smart to record himself playing. Nice guy but Carnival soloists are much better. Dueling Pianos were very good ( different players) but unprofessional in that they dressed down from the audience, drank on stage and had tip jars. This was surprising because they were billed as Headliners.
1 out of 5
As per my daughter BORING!!
Service and Staff
5 out of 5
There were only 4 individuals that gave outstanding service. Everett Laing Assistant Maitre D* was very responsive to a complaint. Rajoo Ravikumar Maitre D* was truly outstanding. His concern for our Cruise was unequaled. This man went out of his way EVERY night to make sure my family was enjoying the Cruise. Special note to his staff Michelle Myers and Joseph Rubia. This team should teach the others on staff how to treat customers.
Cabin / Stateroom
1 out of 5
Smaller then Carnival. Layout was not as efficient. Finishes were better. Quieter but when you have kids running down the halls it gets noisy.
Make sure that Rajoo Ravikumar Maitre D* is on board. Plan to spend a lot.
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