Was OK But Could Have Been Betters

Norwegian Getaway Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Reviews: 2
Helpful Votes: 84

Overall rating:

3 out of 5
Norwegian Getaway

7 Night Western Caribbean (Miami Roundtrip)

Sail date: May 01, 2016

Ship: Norwegian Getaway

Cabin type: Balcony

Cabin number: 9420

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Boarding was a nightmare. The line to enter the registration process was very long and most people were standing in the hot sun for hours. We were given a number of excuses for why the boarding was so delayed and jammed up, but not sure what the truth was. We arrived at 11 am and were allowed onto the ship about 3 pm

 

Our mini-suite just looked liked a standard balcony room to us. It was fine and large enough for the 2 of us though. The ship is lovely and new so all the interior and exterior venues are very nice. The buffet was always very crowded but the food was good. We ate most dinners in the Tropicana as there was often live music. Enjoyed most of the musicians who were aboard.

 

Our cabin maid was always rushed and seemed overwhelmed. She was not very friendly and did not follow through on a couple of things

 

When we cruise we like to find a bar we like and go there for our before dinner cocktail. We had a hard time finding this. We settled on the bar by Tradewinds but the principal bartender was far from friendly. We had a beverage package and he always gave more attention and service to those who were paying and tipping. We are happy to tip extra, but not until we have good service. We did have a wonderful table waitress named Desiree and we gave her an extra tip. We finally quit sitting at the bar and sat a a table instead. At least we got good service then. We did not use the speciality dining venues as we did not feel it worth the additional costs and we had no onboard credits as most everyone else seemed to have.

 

Wifi at $229 for two weeks would not have been totally ridiculous but when it was so slow to make it not worth trying many times, then that price was way to high!!

 

That leads to my biggest complaint. After we booked our cruise in early March, NCL kept making better and better offers of complimentary packages. We tried to get those associated with our same rate but to no success. Many of the other cruise lines will NOT notify you after booking of additional offers, but if you find them and call the cruise line they WILL honor them for you too! We would never book ahead again and will never book with NCL. 

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5
Some were good but some were really bad.

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

lf you can be flexible, wait until the last few weeks to book as they offer all sorts of new incentives!

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10 Comments

jsaddler    8 years ago

You are full of it. I got to the port at 12 and was eating on the ship at 2. It was a great ship.

jbutler66    8 years ago

Wow. Sorry you had so much trouble. We had a terrific experience all the way around!

legallorelei    8 years ago

I was advised no matter who you book your cruise through not to pay it off in full until the very last day. Once you're paid in full, no changes can be made to your reservation. But if you still haven't paid in full, you can get in on the better deal.

kloven    8 years ago

we were in the same situation with seeing much lower prices after early booking. called to see what they might be able to do. no refund but upgraded our accessible balcony to an aft facing accessible mini suite. we had a balcony that was big enough for 12 people with fantastic views. daughter was upgraded from inside to a balcony. what a treat for her. it helps to always ask .

Cruzeing74    8 years ago

I had a mini suite and the shower is very big the room is a great size.I cruise three times a year and love it.The crew is great I never waited for a drink the bartenders remember me from cruising often.I tip them well and had beverage package.the only thing was I never saw my room Stewart he was phantom but my room was always clean.you had to enjoy it.cant please everyone 😎

izman9th    8 years ago

But keep hearing lots of negatives. I hope this isn't so.

coolmood4r    8 years ago

Thank you for the review and good luck with the next one I hope you have more fun

izman9th    8 years ago

I'm on the GETAWAY June 5th. First time NCL but cruising steady since 1993. I hope to have a good cruise

andwright    8 years ago

Sounds like buyers remorse. You booked it the way you booked it and were ok with it then, so why complain now?! We will be on the ship Sunday. I hope our review is much better than this.

klotzhuber    8 years ago

Complain complain complain

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