Horrible Experience

Norwegian Getaway Cruise Review to Caribbean - Western


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 18

Overall Rating:

1.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: April 03, 2016
Ship: Norwegian Getaway
Cabin Type: Inside
Cabin Number: 5121
Traveled As: Family (older children)
Reviewed: 1 year ago

Staff was not friendly.  We purchased the $679 beverage package and were treated with disrespect every time we ordered a drink.  We got huffs and puffs.  I am a 43 year old who drinks occasionally and was treated like an alcoholic every time I asked for another frozen drink.  We paid a 18% gratuity on the drink package which was when we purchased it so the only thing I can think of is that the staff is not getting the tips that they normally would per drink.  I really am not sure but it was a terrible experience. 

Dinners were cold, it took more than 2 hours every night to eat in a dinning room.  We tried different places and all were the same.  They were not friendly and we never had exceptional service the entire 7 days.  I have cruised on 10 other cruises including carnival. Disney, and Holland America, and this by far was the worst cruise line I have ever been on.  I will NEVER cruise Norwegian ever again.

We complained about the service and all I got was "Well there are  a lot of Nationalities and cultures on the boat.  That must be what it is."  Um NO!!!!  Every cruise line is multicultural and I have always had superior service.

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Very nice, our steward was very nice.

Ship Tip

Never cruise Norwegian!! They are rude and the only nice staff we met was our sweet steward who cleaned our rooms.

5 out of 5
5 out of 5
5 out of 5
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