Norwegian Getaway Cruise Review to Caribbean - Western
Sail Date: April 03, 2016
Cabin Type: Inside
Cabin Number: 5121
Traveled As: Family (older children)
Reviewed: 1 year ago
Staff was not friendly. We purchased the $679 beverage package and were treated with disrespect every time we ordered a drink. We got huffs and puffs. I am a 43 year old who drinks occasionally and was treated like an alcoholic every time I asked for another frozen drink. We paid a 18% gratuity on the drink package which was when we purchased it so the only thing I can think of is that the staff is not getting the tips that they normally would per drink. I really am not sure but it was a terrible experience.
Dinners were cold, it took more than 2 hours every night to eat in a dinning room. We tried different places and all were the same. They were not friendly and we never had exceptional service the entire 7 days. I have cruised on 10 other cruises including carnival. Disney, and Holland America, and this by far was the worst cruise line I have ever been on. I will NEVER cruise Norwegian ever again.
We complained about the service and all I got was "Well there are a lot of Nationalities and cultures on the boat. That must be what it is." Um NO!!!! Every cruise line is multicultural and I have always had superior service.
Food and Dining
Service and Staff
Cabin / Stateroom
Never cruise Norwegian!! They are rude and the only nice staff we met was our sweet steward who cleaned our rooms.