Norwegian Getaway Cruise Review to Caribbean - Eastern

Contributor Level: Purser

4-6 cruises


Helpful Votes

2 out of 5


Sail Date: August 22, 2015

Reviewed: 1 year ago

Traveled As: Large Group

Room Type: Balcony

We were very disappointed about this cruise Norweign customer service cannot and will not solve problems about issues they give excuses but do not have the authority to change anything so what ever you paid for even though there is a mistake and you have to live with it until your cruise is over and you have to contact who ever you scheduled your cruise through too late by this time.  Our hole reason for this cruise was to get our parents to St. Thomas to celebrate their 26 year anniversary 14 family members flew to St. Thomas to meet use there myself, wife, father, mother and aunt took the cruise to insure we get them to St. Thomas.  We were told after we sailed that we would not be going to St. Thomas and that we had an option to get off the ship in the Bahamas and fly to St. Thomas but that we would not be refunded for the cruise.  First we would not make it on time.  The bottom of this form still has us going to St Thomas, British  virgin island, and Bahamas.  Looks like   doesn't  even know where we went.  We were scheduled for two state rooms and in canceling one it turned everything into a disaster we did not get what we paid for would like to request some type of compensation

Cabin / Stateroom
individual cleaning our room outstanding. Delivering our luggage extremely late.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
we took this cruise to celebrate our parents 26 year anniversary in St. Thomas where they met. 5 of us traveled on the cruise to insure they get to St. Thomas and 14 others flew to St. Thomas. to meet us there. We found out that the cruise destination had been changed after we sailed if told in advance we could left the cruise and flown to St. Thomas instead we had to contact everyone who had flown to St. Thomas and ask them to head home. lots of money wasted and disappointments on the entire family due to your way you informed us about the change
Onboard Activities
Children's Programs
kids were out of control running up and down hall ways in the middle of the night no one attempted to control this even though it was reported
Service and Staff
Food and Dining
we purchased same ticket as our in laws and we had not extras like special dining or ship credits question is why


I don't recommend Norwegian for any of our other cruised bad cruise

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