Norwegian Getaway Cruise Review to Caribbean - Eastern

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

Great ship, great entertainment but terrible experience with overcharges on stateroom

Sail Date: April 18, 2015

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Balcony

We had a good experience on the cruise and the entertainment was excellent. The flex dining hours was a really good experience but the quality of food was just ok. We had the UBP (Ultimate Beverage Package) and this was a terrible experience. We were over charged by several hundred dollars and didn't get resolved until final morning of cruise. This was frustrating and consumed most of 1 day with several discussions with guest services and others. I finally took a position that I wasn't leaving the ship until this was resolved. They finally put through credits but ruined the last day of our cruise. It's unfortunate this couldn't be resolved sooner because to this point the cruise was excellent.

Ship Quality
Food and Dining
Service and Staff
Cabin / Stateroom

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