ncl getaway letter

Norwegian Cruise Line

January 5, 2015

 My wife and I were on the Getaway sailing 12/27/14 our reservation number was xxxxxxxxxx.

After having one of the best vacations of our lives on the Pride of America last year we wanted to return to Norwegian for our vacation this year.

I was afraid that during this time there would be a lot of families with young children traveling. I was assured that the boat is large and there were an adequate amount of adult only places including an adult only pool. I immediately, upon boarding attempted to sign up for the Vibe Beach Club only to be told it was not available to us. At the adult pool, there are 4 hot tubs only 2 are marked adult only. Kids took over not only these but often were in the adult pool. The only real adult only place in the sun was at Spice H20 but without a pool.

I purchased the ultimate dining package when I booked the cruise, this included the magic show and dinner on the first night. I went to guest services as soon as I boarded and I was surprised that the only spaces left were for the 5:30 PM show. As for the dining options, all of the better restaurants were booked solid for Thursday and Friday nights and we could not get reservations even though we paid for the dining package in advance.

My wife has a food allergy that we notified you in advance and received a letter stating that fact. However, there was very limited choice for her to eat. Again this was not the case last year.

The internet connection was very important to me. I was assured that I would have access from the ship. I paid $100 for the best plan on day one of the cruise. I could not access the internet. The attendant at the internet café told me that due to the heavy volume access to the internet would be hit and miss. This was not what I was told when I booked.

After one of the best vacations on Norwegian last year this year was the worst.

You may contact me by e-mail at xxxx or by phone at xxxxx to discuss these issues.