I was very disappointed with what was offered per your advertisements and your sales agents selling me this expensive vacation. I paid for both rooms 10006 and 10002. I was very unhappy with the Concierge Service and Butler Service. They were basically nonexistent. Although they did send me a small tray of small bites every night, I guess to appease me? Nashira Forbes was the worst concierge I have ever dealt with and I have traveled a lot. Her condescending attitude was the worst, unless of course you were one of her favorites. She did not listen to our concerns, her directions were not clear or precise and she did not go out of her way in any possible act to try and remedy the situation or try and make our Honeymoon Trip better in any possible way.
Embarkation
1 out of 5
terrible, timing was always wrong and made it difficult to go on several of my prepaid for tours, actually missed 2 of them.
Ship experiences
Food and Dining
3 out of 5
The Buffet was not good, but the remainder of the restaurants we ate at were very good and the staff at the restaurants were always kind and did their best to make sure you had what you wanted and needed
Onboard Activities
3 out of 5
We did Bingo and a few game shows. The Golf driving range only had a putter and a left handed club to use, bad equipment
Entertainment
3 out of 5
Ice Bucket band was the best show on the ship and I would go listen to them where ever they were performing, poolside or a lounge
Children's Programs
No children traveling with me
Service and Staff
2 out of 5
My Room Steward was Excellent *****, Lido! My Concierge Nashira Forbes and Butler Jose were the worst and don't deserve a star at all.
Ship Quality
3 out of 5
Yes, for the most part
Cabin / Stateroom
3 out of 5
Ship tip
Dont and if you do do not upgrade your cabin to include 24 hour Concierge and Butler service, the only thing they did was send us snacks every evening with their compliments. I just wish they had done their jobs!
We had to spend more than 4 hours that day traveling. We had to pay extra to take the train back to Tieste, because the complimentary bus they offered to us would have only allowed us 4 hours in Venice as the last bus was leaving for port at 3;30 pm, when they didn't even get us to Venice until almost 10:30 am. We missed a paid for tour because the buses were not at the port on time and my Concierge Nashira Forbes did not get me on the first bus out, as she had promised, because of the timing of our tour and the travel time by bus.
We had a mix up with our tour guide but eventually we got to the beach. This was another mistake that Nashira Forbes made when we asked her help in getting to a beach.
The admins of this app really need to monitor some of these reviews. Leaving a review on ports they haven’t even cruise to yet? Day 3 of their current cruise it hasn’t even finished. Hard to believe this nonsense lol.
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Contact us
Submitting...
Need help from a personal vacation planner?
Loading...
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.
