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Norwegian Gem Cruise Review to Europe - Eastern Mediterranean

mickeyconnect12

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 6

Overall rating:

3 out of 5

7 Night Greek Isles (Venice Roundtrip)

Sail date: June 12, 2022

Ship: Norwegian Gem

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Norwegian Cruise Line does not provide passengers with their bills until they return home from the cruise, then, if there is a dispute, the passenger cannot talk to anyone about the dispute. My wife and I do not drink alcohol. Upon return home I opened the email bill to find charges for alcohol. I used NCL's online customer service form to dispute the charge. After two email exchanges in which we explained we did not drink alcohol, I was sent a "final response" with an unsigned receipt for the alcohol during a meal at the Japanese restaurant onboard. Everybody else at the grill-table were drinking while my wife had a cranberry juice and I had a water. I received no response from my last email asking the charge to be removed. There is no one I can talk to in person concerning this issue. It is not a large amount, but unless NCL repairs this issue, my wife and I will never cruise with Norwegian Cruise Line again.

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

3 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Demand to see your final bill prior to leaving Ship

Thumbs up

Ports of call

TRIESTE (VENICE), ITALY

3 out of 5

Kotor, Montenegro

3 out of 5

Corfu, Greece

4 out of 5

Santorini, Greece

3 out of 5

Mykonos, Greece

5 out of 5

Dubrovnik, Croatia

5 out of 5

Disembarkation

2 out of 5

13 Comments

stevez49 2 years ago

Turn on your TV ! Easy to do. No Excuses

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AuntPinkie 2 years ago

Sorry 😢

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javawoody 2 years ago

You can check your bill before disembarkation

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GabeNSteph 2 years ago

Thanks for sharing

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jpmato16 2 years ago

Charges are readily visible on your room TV, on the app while aboard, and emailed to you at cruise end. You can also request to see your account at any time. Mistakes happen, but you’re ultimately responsible to review your account to make sure they’re correct. No one was trying to maliciously scam you out of money.

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Gwbigdog 2 years ago

Oops 😬

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Dumfy75 2 years ago

You used to get a paper bill through your door the last night of your cruise, can’t remember if we still got that on our last cruise but the bill was definitely available on our tv and on the app whenever you wanted it. I checked it daily and noticed I’d been charged for a drink in error but they actually removed it themselves before I got a chance to say anything. If you didn’t get a bill and didn’t know about the online bill why didn’t you just go and ask, why wait until you got home!

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SeaNotes 2 years ago

I've cruised with NCL only twice but in both cases I was well aware of how much I had spent each day. When we cruised with them previously we were able to look at our charges on TV. I would not swear off an entire cruise line based on the price of a couple of mixed drinks I should not have been charged for. Also, since you've taken the step of contacting the merchant directly and they refuse to give you a refund then you simply need to let your bank know that you have unapproved charges and they'll credit your card back until they do their own investigation.

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ToddN1XHR 2 years ago

Sorry you had an issue, but I've never had a problem accessing my bill while online. Whether online or by going to Guest services and asking for it.

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dadamsjr 2 years ago

We learned early in our Cruise life to check our charges daily. When doing so, you can dispute any charges you disagree with on the ship at guest services. Hope that helps.

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cluppi915 2 years ago

Odd We were NCL in May and our bill was readily available by using the TV in our cabin. We were able to see each charge every day. Did you even try to view your bill while onboard?

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karlgrgurich 2 years ago

That truly is poor customer service. Thanks for sharing

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CruzeFan 2 years ago

So most everything on the ship was one star because you were charged a relatively small amount potentially incorrectly?

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