Overpriced and Bad Service
Norwegian Gem Cruise Review to Caribbean - Eastern
10 Night Eastern Caribbean Holiday (New York Roundtrip)
Sail date: December 19, 2016
Ship: Norwegian Gem
Cabin type: Inside
Cabin number: 8580
Traveled as: Couple
Reviewed: 7 years ago
Review summary
Where to start?
First, the parking for the Cruise was $400, for a ten day cruise with Carnival I only paid $175 out of Baltimore.
Second, for as much as we paid for the cruise the food was horrible. The bread was always hard and cold, the meats were either over cooked or under cooked. I had several desserts that were still frozen. The barbeque food was either over charred or just had a bunch of salt on it. The service staff always seemed like the didn't have time to answer questions or request. Only the food we paid for was any good. I know everybody doesn't speak English but a cruise out of New York I would expect the crew to understand my question or concerns about the quality of the food. The drinks were overpriced, small and weak...very little alcohol for the prices.
Third, the entertainment was subpar for what I have experienced on Carnival the acts weren't that great. It was a lot of "filler" activities in between main activities that weren't really entertaining. Compared to other cruises I have been on the pay activities were a lot more expensive especially bingo and the casino. At the casino the minimum amount to pay on certain tables was more but the pay out on my winnings was a lot less than what I have experienced. People who I spoke to about excursions that they paid for on the ship found that they were a lot cheaper when they got to our locations.
And finally, the 18% on all drinks, bought food, and activities was basic robbery. Like I said previously the drinks were not that great, the activities were overpriced and the food that we paid for was good but not 18% good. This might have been stated in the contract or itinerary and I missed it but I felt I was been robbed every time I paid for something.
The only real bright spots were the destinations, the bartenders at the Maltings Beer & Whiskey Bar and I cabin cleaner Yasmin.
Safe to say this was our first and last trip with Norwegian.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
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Ship tip
This was a overpriced cruise. Find another cruise line.