Dissappointing

Norwegian Gem Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Reviews: 5
Helpful Votes: 94

Overall rating:

3 out of 5
Verified Review
Norwegian Gem

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: December 04, 2016

Ship: Norwegian Gem

Cabin type: Suite

Cabin number: 14014

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Well the best thing about our cruise is that we were in "The Haven", Thank goodness!!  ALL The FREE packages are ruining their great customer service image because the customer service has been cut back so drastically!  getting drinks, etc on the ship and in the buffet dining room!  We had to go find someone to get us drinks when eating!  Then the food was the same every night except for one meat station where it changed!  Good think we had four nights in a restaurant! 

All in all it was a good cruise!!

Ship experiences

Food and Dining

3 out of 5
Thank goodness for the specialty restaurants because buffet was same night after night!!

Onboard Activities

N/A

Entertainment

N/A

Children's Programs

N/A

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Absolutely Awesome, being in The Haven is what saved our trip!!!

Ship tip

no more FREE surf/turf with lobster, they use shrimp now!! SAD!!

Ports of call

San Juan, Puerto Rico

5 out of 5

Bridgetown, Barbados

3 out of 5

Fort-De-France, Martinique

3 out of 5

Basseterre, St. Kitts

5 out of 5

Philipsburg, St. Maarten

5 out of 5

Charlotte Amalie, St. Thomas

5 out of 5
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