Luggage ended up on another cruise line!

Item: Norwegian Gem
Rating: 3
Author: oooladiesfirst

Norwegian Gem Cruise Review to Canada, New England, New York

oooladiesfirst

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 4

Overall rating:

3 out of 5

Verified Review

7 Night Canada & New England (New York Roundtrip)

Sail date: September 17, 2016

Ship: Norwegian Gem

Traveled as: Couple

Reviewed: 8 years ago

Review summary

My luggage ended up on another cruise line! The cruise ship left NY on 9/17 and I did not receive my luggage until 9/21. I wore dirty clothing for three days until I was able to buy clothing in the first port. I wasted time and spent money I didnt have to spend purchasing clothing and toiletries on 9/19 until my luggage arrived on 9/21. I am disappointed and confused about how this could happen.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Ports of call

Halifax, Nova Scotia

5 out of 5

Saint John, New Brunswick

5 out of 5

Bar Harbor, Maine

5 out of 5

Newport, Rhode Island

5 out of 5

9 Comments

jchrist 8 years ago

😣

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esm54687 8 years ago

it may be a little payback..... but it is mostly true

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jchrist 8 years ago

Esm WHY in the world would would you say that? Omg, is this payback? 😂 I hope you're joking lol

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esm54687 8 years ago

statistics show that cruises greater than 10 days in length have a significant increase in the chance of luggage being missing or misrouted due to the added activity on the dock bringing on more provisions.

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jchrist 8 years ago

Omg.. I hope we are the only ones to leave when I go

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DeeTheBoss 8 years ago

This happened to me once as well. A seven day cruise. Our luggage went to the Honduras. Got luggage back about a month after cruise. I ordered room service for meals everyday. I think they gave us $100 to purchase necessities on ship but that was all.

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jchrist 8 years ago

Wow, that's crazy.. I hope you got some sort of discount or money back.

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esm54687 8 years ago

ouch..... I'm stunned NCL made you wear dirty clothes for almost 4 days without offering laundry service to you and a credit in the clothing boutique. - What was the response from Guest Services on board? - What was Miami's response? - What did your trip insurance company say? - What did the NY Port Authority say (they are the ones who actually take your luggage, place it on the proper cruise ship skid, and transfer it to the ship - NCL doesn't touch your luggage until it's on board)? Lots of places to pursue your troubles......

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2Harrigans 8 years ago

Wow I am sorry to hear this, did they reimburse you?

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