Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

We had a good time!

Sail Date: February 01, 2016

Reviewed: 1 year ago

Traveled As: Singles/Friends

Room Type: Balcony

There is much to praise; we appreciated the length of the trip, and it's departure from NY. The Spa was FABULOUS !  Our cabin, while small, was perfectly adequate. So why not a higher rating?  There was way too much smoking on the ship; we were not able to use our balcony because those to the left and right of us used theirs to smoke. We had to leave the Casino after 10 minutes because of smoke. Even at the Champagne bar you were accosted by smoke emanating from other areas. It was also unfortunate that 50% of the time we were compelled to get our own drinks because table service was the worst we have ever experienced on a cruise. 

Cabin / Stateroom
The gentleman who took care of our room was great, and very helpful.
Service and Staff
Food and Dining
New York, New York
Charlotte Amalie, St. Thomas
Philipsburg, St. Maarten
The Segway tour is only for beginners. We are experienced and felt cheated by the experience. The San Juan one was great; we did it ourselves
Tortola, British Virgin Islands


While I loved the ship, I will not take it again as long as it allows smoking. There were some outstanding employees - Romona in the coffee bar and the server from Nicaragua in the pub (her name begins with an A) and our wine steward were outstanding.

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