very Disappointed

Norwegian Gem Cruise Review to Caribbean - Eastern

Experience: 7+ cruises
Reviews: 2
Helpful Votes: 9

Overall Rating:

2 out of 5
10 Night Eastern Caribbean (New York Roundtrip)
Sail Date: January 12, 2016
Ship: Norwegian Gem
Cabin Type: Inside
Cabin Number: 10081
Traveled As: Family (older children)
Reviewed: 2 years ago

NCl.  Gem should be called NCL ,lemon , the food was a disappointment, the waiter service was awful, not to blame the waiter ,they were very nice, they were short staffed ,overworked and in training, that's the problem with Free styling, the service is very unprofessional, and the incentive to provide  good service is taken away ,because they are guaranteed a gratuity ,no incentive, Since this new CEO took over Frank, Deliro, He has enacted  a Mandatory $13.50 per person per room Service Charge, 10 cruise, 4 people = $54 a day x10=$540 on your bill at the end of your cruise, You are ambushed and most people are un aware, He took away my personal tipping authoring, and they decide who gets the money at the end of the month, if at all. He should resign, because he is destroying NCL, and trying to turn it into all about money on how much he can suck out of you, two drinks $25 white Russian, vodka and cranberry, if you want a good meal ,you have to pay extra

Food and Dining

1 out of 5

Onboard Activities

3 out of 5


3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
For four people the cabin was very, very small, the steward was very nice, but not very motivated, we always had to search for him when we needed ice or cups, or just get our own

Ship Tip

Food was okay not very good but okay,
I would not recommend this ship , stick with celebrity, Disney, even Carnival, Royal Caribbean, if your looking for good service and good food, and most of all you can Tip your waiter ,steward and Bus Boy, keep it personal.

3 out of 5
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