Norwegian Gem Cruise Review to Caribbean - Eastern

7+ cruises


Helpful Votes

2 out of 5

very Disappointed

Sail Date: January 12, 2016

Reviewed: 8 months ago

Traveled As: Family w/older children

Room Type: Inside

NCl.  Gem should be called NCL ,lemon , the food was a disappointment, the waiter service was awful, not to blame the waiter ,they were very nice, they were short staffed ,overworked and in training, that's the problem with Free styling, the service is very unprofessional, and the incentive to provide  good service is taken away ,because they are guaranteed a gratuity ,no incentive, Since this new CEO took over Frank, Deliro, He has enacted  a Mandatory $13.50 per person per room Service Charge, 10 cruise, 4 people = $54 a day x10=$540 on your bill at the end of your cruise, You are ambushed and most people are un aware, He took away my personal tipping authoring, and they decide who gets the money at the end of the month, if at all. He should resign, because he is destroying NCL, and trying to turn it into all about money on how much he can suck out of you, two drinks $25 white Russian, vodka and cranberry, if you want a good meal ,you have to pay extra

Cabin / Stateroom
For four people the cabin was very, very small, the steward was very nice, but not very motivated, we always had to search for him when we needed ice or cups, or just get our own
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
Food and Dining


Food was okay not very good but okay,
I would not recommend this ship , stick with celebrity, Disney, even Carnival, Royal Caribbean, if your looking for good service and good food, and most of all you can Tip your waiter ,steward and Bus Boy, keep it personal.

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