Beware of hidden fees

Norwegian Gem Cruise Review to Caribbean - Eastern

Emmp

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 7

Overall rating:

3 out of 5

Verified Review

10 Night Eastern Caribbean (New York Roundtrip)

Sail date: December 03, 2015

Ship: Norwegian Gem

Cabin type: Inside

Cabin number: 8533

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Booking- we asked a couple of times if the amount we were paying covered all the costs (tips, taxes, fees, etc.) and confirmed they were. We paid off the trip before departure, and again confirmed there wouldn't be any hidden fees. We were told we had paid in full except for any souvenirs or excursions. By the time we docked at the end of the trip, there was $300 in hidden fees. It was incredibly frustrating and unprofessional of our rep to mislead us like that.

The Gem- the staff was amazing! The ship was clean and recently refurbished. Might not be the best for kiddos. The kid's pool was closed for a bit because of rocky seas and the slide was closed for the entire trip. Also, there's no longer a bowling alley (but the lounge is beautiful ). Second city was great for entertainment too. The trip itself was incredible, but I'll think twice aboutusing .