Beware of hidden fees

Norwegian Gem Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

3.0 out of 5
Verified Review
10 Night Eastern Caribbean (New York Roundtrip)
Sail Date: December 03, 2015
Ship: Norwegian Gem
Cabin Type: Inside
Cabin Number: 8533
Traveled As: Couple
Reviewed: 1 year ago

Booking- we asked a couple of times if the amount we were paying covered all the costs (tips, taxes, fees, etc.) and confirmed they were. We paid off the trip before departure, and again confirmed there wouldn't be any hidden fees. We were told we had paid in full except for any souvenirs or excursions.  By the time we docked at the end of the trip, there was  $300 in hidden fees. It was incredibly frustrating and unprofessional of our rep to mislead us like that.

 

The Gem- the staff was amazing! The ship was clean and recently refurbished. Might not be the best for kiddos.  The kid's pool was closed for a bit because of rocky seas and the slide was closed for the entire trip. Also, there's no longer a bowling alley  (but the lounge is beautiful ). Second city was great for entertainment too.  The trip itself was incredible, but I'll think twice aboutusing

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
We had a lot more room than I was expecting. Reviews made it sound uncomfortable, but I loved it.
3 out of 5
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