Norwegian Gem Cruise Review to Canada, New England, New York

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

NCL: dishonest cruise line

Sail Date: September 12, 2015

Reviewed: 1 year ago

Traveled As: Singles/Friends

Room Type: Inside

Sad I was very disappointed to find out that barmen and women only receive a meagre 3.5-4% tip instead of the '18%' gratuity we are told they get. It says on each bar receipt that the server will get "18%", when a few barmen on the Gem this month told me they actually only get 3.5-4% of the total, and not 18%. So why do NCL tell passengers it's 18%? Who knows...maybe they should rewrite it as "the hardworking barman will get 4% and NCL will grab the other 14%..." More displays of greed from NCL...

Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Most staff great, but the front desk need a course in public relations
Food and Dining

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