NCL: dishonest cruise line

Norwegian Gem Cruise Review to Canada, New England, New York


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

2.0 out of 5
7 Night Canada & New England (New York Roundtrip)
Sail Date: September 12, 2015
Ship: Norwegian Gem
Cabin Type: Inside
Traveled As: Singles/Friends
Reviewed: 2 years ago

Sad I was very disappointed to find out that barmen and women only receive a meagre 3.5-4% tip instead of the '18%' gratuity we are told they get. It says on each bar receipt that the server will get "18%", when a few barmen on the Gem this month told me they actually only get 3.5-4% of the total, and not 18%. So why do NCL tell passengers it's 18%? Who knows...maybe they should rewrite it as "the hardworking barman will get 4% and NCL will grab the other 14%..." More displays of greed from NCL...

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5
Most staff great, but the front desk need a course in public relations

Ship Quality

3 out of 5
5 out of 5
5 out of 5
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