Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Third Mate

7+ cruises


Helpful Votes

2 out of 5

horrible vacation

Sail Date: March 27, 2015

Reviewed: 2 years ago

Traveled As: Large Group

Room Type: Oceanview

First ill start by saying 8 years ago i swore to never do norwegian again....and after this sailing i remembered exactly why. The service was horrible. Right from guest services straight to the dining staff. Noone is willing to help when there is an issue. We were a group of 12 on this sailing. We never ate dinner together. Not even when we were the first ones there or when we made reservations. The staff in the magenta were miserable. No personalities at all. Service was terrible. At a table for 4 my brother in law was done eating and the rest of us were just being served appetizers.The kid and teen program was horrible. My teenage son has been cruising for 11 years with us. He has never been bored on a ship. EVER!!! the main activity for the 13-17 year olds was watching movies. The room was horrific. It was dirty upon arriving to it. Old and smelled of mold. The boat seemed under staffed. We had the ultimate beverage package and had to wait at least 20-30 minutes on lines everytime we wanted a drink. There were very few bars open after 8pm. Mali lai was the only one on the outside deck at all. There was not any nightlife on the ship after the main show except for the spinnaker lounge. Which most nights had a horrible excuse for a band. The nights they had a dj were ok. Being so seasoned in cruising. I really ha e to say i have never been on a cruise that didnt have a sailaway party or that closed the entire pool deck even the bar at 10pm. This cruise line is definately the bottom of the barrel. Save ur money. Go on royal caribbean or carnival if you have children
Ship Quality
Food and Dining
the buffet for lunch was worse then cafeteria food at a hospital
Cabin / Stateroom
Service and Staff
comedian and illusionist were very good
Children's Programs
Onboard Activities
all the passengers were calling this cruise the ghost ship. most things were closed on the open decks by 9pm
Destinations and Excursions
New York, New York
San Juan, Puerto Rico
Charlotte Amalie, St. Thomas
Philipsburg, St. Maarten
Tortola, British Virgin Islands
we didnt even get off the ship. very unorganized itinerary. it was good friday and everything was closed

Was this review helpful? 3

Be the first to comment

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top