Great Experience

Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

5 out of 5
9 Night Eastern Caribbean (New York Roundtrip)
Sail Date: January 12, 2015
Ship: Norwegian Gem
Cabin Type: Balcony
Cabin Number: 9652
Traveled As: Large Group
Reviewed: 3 years ago

First of all Leo Knapp at was a great help in booking our large group with various needs. Thank you Leo for all your help. Our overall experience on the Norwegian Gem was excellent. The ship was lovely and the customer service by far was superb. From our cabin steward, to the dining room staff, to the entertainment staff, no details went unattended. The food was good, nothing exceptional. The shows and other entertainment were very good - something for everyone. Our 14 month granddaughter traveled with us - the wait staff in the main dining room was very attentive to her needs, making sure her food came out early and dong whatever they could to make her happy. We will definitely cruise again, and Norwegian will be our first choice. It was also nice to be able to cruise from New York. Flying with such a large group would have been a nightmare. Thanks staff and crew of the Norwegian Gem. We hope to see you again soon!

Food and Dining

3 out of 5
Food ok - service excellent

Onboard Activities

5 out of 5


5 out of 5
Shows were great!

Children's Programs

3 out of 5
Our 14 month granddaughter attended the guppies program.

Service and Staff

5 out of 5
Randolf our cabin steward was the best - no need went unmet...Neri - our dining room waitress was also top notch. Kudis to them both.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

Take advantage of ship special events...there is a wide variety...shows, martini tasting, special dining. Teppanyaki was great.

3 out of 5
5 out of 5
There was a huge festival going on in town...It was fun but a bit much for some in our group.
5 out of 5
Magen's Bay was the highlight of the trip!
3 out of 5
Not enough time.
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