Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Purser

4-6 cruises


Helpful Votes

5 out of 5

Great Experience

Sail Date: January 12, 2015

Reviewed: 2 years ago

Traveled As: Large Group

Room Type: Balcony

First of all Leo Knapp at was a great help in booking our large group with various needs. Thank you Leo for all your help. Our overall experience on the Norwegian Gem was excellent. The ship was lovely and the customer service by far was superb. From our cabin steward, to the dining room staff, to the entertainment staff, no details went unattended. The food was good, nothing exceptional. The shows and other entertainment were very good - something for everyone. Our 14 month granddaughter traveled with us - the wait staff in the main dining room was very attentive to her needs, making sure her food came out early and dong whatever they could to make her happy. We will definitely cruise again, and Norwegian will be our first choice. It was also nice to be able to cruise from New York. Flying with such a large group would have been a nightmare. Thanks staff and crew of the Norwegian Gem. We hope to see you again soon!

Ship Quality
Food and Dining
Food ok - service excellent
Cabin / Stateroom
Service and Staff
Randolf our cabin steward was the best - no need went unmet...Neri - our dining room waitress was also top notch. Kudis to them both.
Shows were great!
Children's Programs
Our 14 month granddaughter attended the guppies program.
Onboard Activities
Destinations and Excursions
Wish there had been more time in Tortola.
New York, New York
San Juan, Puerto Rico
There was a huge festival going on in town...It was fun but a bit much for some in our group.
Charlotte Amalie, St. Thomas
Magen's Bay was the highlight of the trip!
Philipsburg, St. Maarten
Tortola, British Virgin Islands
Not enough time.


Take advantage of ship special events...there is a wide variety...shows, martini tasting, special dining. Teppanyaki was great.

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