Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Purser

4-6 cruises


Helpful Votes

2 out of 5

Not Gluten Free Friendly

Sail Date: November 22, 2014

Reviewed: 2 years ago

Traveled As: Family (young children)

Room Type: Suite

Having taken the trouble to register with a Special Diet, Gluten Free, I was disappointed with the dinning experience. I did not call in the required 30 day window, called 21 days prior to cruise. I was told that they must contact the ship to see if they could accomadate me, someone would call me back. I was called a few days later and told that the ship was contacted and that my reservatiiion was marked Gluten Free. Upon arrival in my cabin i had a letter asking to call and confirm my needs. I was required to pick my meals 24 hours ahead, including the restaurant. I found this to be very cumbersome and inconvenient. When talking with wait staff it seemed that this was also a big inconvenience to them. I have been on other cruise lines where being Gluten Free was no problem and they went out of their way to take care of my needs. 

Ship Quality
Food and Dining
Service and Staff
Children's Programs
Onboard Activities
Destinations and Excursions

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