Terrible time

Norwegian Gem Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

1.0 out of 5
9 Night Eastern Caribbean (New York Roundtrip)
Sail Date: October 18, 2014
Ship: Norwegian Gem
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 3 years ago

I have been on several different cruises in the past, but never on Norweigen. I wanted to try the company for myself. Don't waste your time or money. The entire cruise was terrible. They lost a piece of our luggage, and we had to buy some clothes to wear. The ship didn't carry our size, so we had to wait until we reached a port. That took two days. We had babies with us, and their diapers were in the lost luggage. The charged us triple the price for a package of diapers. No, they didn't replace anything. The food was subpar, the service was terrible, and the waiters couldn't understand, or speak english very well. It was a mess. I never felt so trapped on a ship in all my years. I couldn't wait to get off the ship, and go home. This company needs a complete overhaul. Upper management, who decided what goes into a cruise, should take a trip and see how poorly their company is being run. Don't stay in a luxury suite, stay in a normal room, where bathroooms are too small, mattresses are worn out, and your TV is useless. Couldn't even get current news in some ports. I'm stil shaking my head on how bad the cruise was. You have got to do something about it. 

Food and Dining

1 out of 5
subpar food. got very sick the second day on ship. had to stay in bed all day.

Onboard Activities

1 out of 5
nothing to do by the pool. You needed party planners up by the pool for entertainment. The live groups were terrible. You should just use music of today, and save yourself some mnoey. No one listened to the entertainers. They were terrible.

Entertainment

3 out of 5
N/A

Service and Staff

1 out of 5
subpar. didn't understand or speak the language very well. quite rude on some occasions.

Ship Quality

1 out of 5
old ship. nothing new and excuting. needs a complete overhaul.

Cabin / Stateroom

1 out of 5
our room was cleaned everyday, but your cabins are falling apart. needs repais on dresser drawers that fell apart.

Ship Tip

Don't take a cruise on this ship. It needs to be completely overhauled. Listen to the people who actually are taking these cruises, and follow their advice. Never again. Am already booking a cruise for next year, but will stay away from this company.

3 out of 5
needed to get off ship to buy cloths. Not a good thing.
1 out of 5
You docked at another port. Very disappointed with the terminal shops.
3 out of 5
had to ride into town on my scooter, as the tender boat doesn't allow for scooters. This is unexceptable.
1 out of 5
I heard is was very boring with very little shopping.
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