Norwegian Gem Cruise Review to Canada, New England, New York

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

Nice itenerary pleasant staff

Sail Date: September 13, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Balcony

We liked this cruise as it covered a number of places we have not previously visited.  This was actually our 5th cruise this year and 3rd on NCL.  Although the staff was friendly we were not impressed with the room service or the dining rooms.  We felt that the food was mediocre and service was slow in the main dining rooms.  It was a little better in the specialty restaurants that were comped for us due to reported problems we encountered in the two main dining rooms.  With respect to the room comfort, the air conditioning was great as we like the room as cold as possible but the furniture looked worn and the bed was a bit lumpy.  We went on excursions at 4 of the 5 stops and were only completely satisfied with one of them with the Boston excursion disappointing primarily due to the guide.

Ship Quality
Overall clean and nice looking ship
Food and Dining
The food was fair in the main dining rooms and a bit better in the specialty restaurants. There was not enough seating space in the buffet restaurant and food got cold quickly when trying to find a place to sit.
Cabin / Stateroom
The cabin was generally comfortable with enough space for handling our clothes. Did not particularly like the bathroom/shower setup. Room steward did not really put full effort in to keeping the cabin floors clean.
Service and Staff
Room steward did not really put full effort in to keeping the cabin floors clean. Food staff was friendly but very slow in getting orders processed and served.
Generally ok but not great. Ship performers and band was very good.
Onboard Activities
Attended Bingo and Deal or no deal. Felt that pricing was too high for the prizes won. A real money maker for the ship.
Destinations and Excursions
Liked the itinerary and enjoyed parts of the excursions but the quality of any excursion is based on the quality of the guide.
New York, New York
The port is convenient for midtown but getting off the ship is a long walk with your luggage as you have to cross a main street to access your pickup vehicle
Halifax, Nova Scotia
Enjoyed the 10 best things to do tour. Excellent guide.
Saint John, New Brunswick
Nice place to visit
Bar Harbor, Maine
Interesting quaint town. Enjoyed walking through downtown area and took local ride around the town. Found a great place for ice cream.
Boston, Massachusetts
Disappointed with tour. Guide waisted time in town and short-changed time at last stop by 30 minutes.
Newport, Rhode Island
We have seen some of the great palaces in Europe and Russia so we did not need to drive by the mansions. There was very little to do in port so after about two hors walking around town we returned to the ship for lunch.


Avoid trying to dine immediately after the first show lets out as the lines get long and you may have to wait up to 30 minutes for a table. Waiting time is shorter if you agree to sit with others. The earlier you go to breakfast at the buffet the easier to find a place to sit.

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