Not as promised

Norwegian Gem Cruise Review to Canada, New England, New York

Experience: 2-3 cruises
Review: 1
Helpful Votes: 10

Overall Rating:

2 out of 5
Verified Review
7 Night Canada & New England (New York Roundtrip)
Sail Date: September 13, 2014
Ship: Norwegian Gem
Cabin Type: Inside
Cabin Number: 8001
Traveled As: Couple
Reviewed: 3 years ago

The pick up at the airport was a disaster.  That is a bad way to start.  The lines to board were much too long and uncomfortable.  Arriving late was not a help.  We flew in early purposefully to board at noon.  We were onboard at 4:00.  We should be refunded 50% of Limo fee.  The directions for excursions leaving and boarding the ship, although the announcements were loud, very repetitive and irritating, were not always correct.  Some standardization is needed, such as reservations for dinner.  We did not receive all of the necessary documents in advance.  Call me if you want more details.


Robert Beyer    727 365 3448  

Food and Dining

3 out of 5

Onboard Activities

3 out of 5


3 out of 5

Children's Programs


Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

Check out all costs in advance. Much more than advertised.

1 out of 5
5 out of 5
1 out of 5
Waited almost 2 hours for the trolley tour as trolley broke down
5 out of 5
Made up our own itinerary.
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