They nickel and dime you

Norwegian Gem Cruise Review to Caribbean - Eastern

Experience: 2-3 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2 out of 5
9 Night Eastern Caribbean (New York Roundtrip)
Sail Date: February 26, 2014
Ship: Norwegian Gem
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 3 years ago

This was our 3rd and last NCL cruise. The staff was not as friendly as in the past, the management was definitely not as accomodating and the excursions were not accurately described. Getting our money back on some excursions and spa treatments was near impossible. After the cruise, we could not even contact NCL. Terrible customer relations. I had to count on DISCOVER CARD to help. They did not even get a response from NCL.  I will never go on an NCL cruise line again.

Food and Dining

1 out of 5
Very expensive

Onboard Activities

1 out of 5


5 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

Use another cruise line, there is plenty of competition.

3 out of 5
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