Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Purser

2-3 cruises


Helpful Votes

2 out of 5

They nickel and dime you

Sail Date: February 26, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Balcony

This was our 3rd and last NCL cruise. The staff was not as friendly as in the past, the management was definitely not as accomodating and the excursions were not accurately described. Getting our money back on some excursions and spa treatments was near impossible. After the cruise, we could not even contact NCL. Terrible customer relations. I had to count on DISCOVER CARD to help. They did not even get a response from NCL.  I will never go on an NCL cruise line again.

Ship Quality
Food and Dining
Very expensive
Cabin / Stateroom
Service and Staff
Children's Programs
Onboard Activities
Destinations and Excursions


Use another cruise line, there is plenty of competition.

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