Retured to NCL after 5 years

Norwegian Gem Cruise Review to Caribbean - Eastern
Experience: 7+ cruises
Review: 1
Helpful Votes: 12

Overall Rating:

2 out of 5
Verified Review
Norwegian Gem

9 Night Eastern Caribbean (New York Roundtrip)

Sail Date: October 28, 2013

Ship: Norwegian Gem

Cabin Type: Suite

Cabin Number: 11542

Traveled As: Large Group

Reviewed: 4 years ago

Review Summary

After first night, next day it took housekeeping 4 hours to clean room.

Food in main dinning served luke warm serveral times.

Incomplete meals served, by the time the missing item was bought to table the meal was cold or finished.

Attended early servings in main dinning room, again and again most of the time seated by a service station which were noisey, and not very appealing to look at diry dished while eating.

Breakfast-constantly had to ask for a second cup of coffee, rarely did the server's come around to serve or ask if anything else was needed (terrible). 

If one wanted a pastry with their cup of coffee you always had to ask for it, then wait until your coffee was cold before they returned with a small tray.

Ship Experiences

Food and Dining

3 out of 5
See first page for comment.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
See first page for comment.

Ship Tip

Maintenance lacking in some of the restroom. Insufficent seating space in Buffet Room.

Ports Of Call

San Juan, Puerto Rico

3 out of 5

Philipsburg, St. Maarten

3 out of 5

Charlotte Amalie, St. Thomas

3 out of 5

Samana, Dominican Republic

1 out of 5
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