Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

Retured to NCL after 5 years

Sail Date: October 28, 2013

Reviewed: 3 years ago

Traveled As: Large Group

Room Type: Suite

After first night, next day it took housekeeping 4 hours to clean room.

Food in main dinning served luke warm serveral times.

Incomplete meals served, by the time the missing item was bought to table the meal was cold or finished.

Attended early servings in main dinning room, again and again most of the time seated by a service station which were noisey, and not very appealing to look at diry dished while eating.

Breakfast-constantly had to ask for a second cup of coffee, rarely did the server's come around to serve or ask if anything else was needed (terrible). 

If one wanted a pastry with their cup of coffee you always had to ask for it, then wait until your coffee was cold before they returned with a small tray.

Ship Quality
Food and Dining
See first page for comment.
Cabin / Stateroom
See first page for comment.
Service and Staff
Onboard Activities
Destinations and Excursions
Why dock at the Dominican Republic after being told how unsafe it is, late arrival time in San Juan.


Maintenance lacking in some of the restroom. Insufficent seating space in Buffet Room.

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