Norwegian Gem is not a gem at all

Norwegian Gem Cruise Review to Caribbean - Bahamas

Experience: 7+ cruises
Reviews: 2
Helpful Votes: 12

Overall Rating:

1 out of 5
Verified Review
7 Night Bahamas & Florida (New York Roundtrip)
Sail Date: February 16, 2008
Ship: Norwegian Gem
Cabin Type: Balcony
Traveled As: Family (older children)
Reviewed: 8 years ago

We are veteran cruisers, not hard to please, love being on the water. This ship was such a let down. Crew seemed to either not know anything, not care, or just were very rude. Cabin stewards were the only smiles we got all week, they were excellent.
We were a family of 6 adults and one infant. Getting a meal was a feat in itself. I think the Freestyle concept is misleading, it was a chore to get dinner unless you ate at the Garden Cafe buffet.
This trip will be our last on NCL.

1 out of 5
Think NYC subway at rush hour, terrible!
3 out of 5
3 out of 5
1 out of 5
Think NYC subway at rush hour, terrible!

Pros: ship is new and very clean

Cons: poor customer service, rude and disinterested crew, problems getting meals without waitng

Recommends Norwegian Gem? No.

Was this review helpful? 11

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