Norwegian Gem Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

7+ cruises


Helpful Votes

1 out of 5

Norwegian Gem is not a gem at all

Sail Date: February 16, 2008

Reviewed: 7 years ago

Traveled As: Family (older children)

Room Type: Balcony

We are veteran cruisers, not hard to please, love being on the water. This ship was such a let down. Crew seemed to either not know anything, not care, or just were very rude. Cabin stewards were the only smiles we got all week, they were excellent.
We were a family of 6 adults and one infant. Getting a meal was a feat in itself. I think the Freestyle concept is misleading, it was a chore to get dinner unless you ate at the Garden Cafe buffet.
This trip will be our last on NCL.

Pros: ship is new and very clean

Cons: poor customer service, rude and disinterested crew, problems getting meals without waitng

Recommends Norwegian Gem? No.

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