Ship was great. Ship staff friendly and helpful. Very unhappy with the food and booking support staff. The reservation booked through NCL was botched; hours and hours on hold only to get to an agent who would not help or escalate when requested.

Item: Norwegian Escape
Rating: 3.7
Author: LikeMyCruises

Norwegian Escape Cruise Review

LikeMyCruises

Contributor Level: Purser

270 Days Till Next Cruise

Cruises: 7+ cruises

Review: 1

Helpful Votes: 7

Overall rating:

3.7 out of 5

7 Night Mediterranean Getaway (Rome Roundtrip)

Sail date: July 17, 2022

Ship: Norwegian Escape

Traveled as: Family (young children)

Reviewed: 2 years ago

Review summary

Very unhappy with NCL booking agents. The lack of compassion and willingness to help resolve a NCL booking error will be something I will never get past.

Embarkation

1 out of 5

Delays and lines where outside in the heat

Ship experiences

Food and Dining

1 out of 5

Food was salty, meats of poor quality and drinks were week

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Children's Programs

3 out of 5

They need to have an interim age group for 13-14 years of age. They are too young to hang with 15,16&17 year olds

Service and Staff

4 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Corfu, Greece

5 out of 5

Dubrovnik, Croatia

5 out of 5

Naples, Italy

4 out of 5

Messina, Sicily

5 out of 5

Civitavecchia (Rome), Italy

5 out of 5

Livorno (Florence & Pisa), Italy

3 out of 5

Too far from the port, crowded and expensive excursions

Thumbs Up 0

Disembarkation

5 out of 5

Ship was great. Ship staff friendly and helpful. Very unhappy with the food and booking support staff. The reservation booked through NCL was botched; hours and hours on hold only to get to an agent who would not help or escalate when requested.

Overall rating:

Review summary

Embarkation

Ship experiences

Ports of call

Disembarkation

6 Comments