terrible

Norwegian Escape Cruise Review to Caribbean - Western

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 24

Overall rating:

2.6 out of 5
Verified Review
Norwegian Escape

7 Night Western Caribbean (Miami Roundtrip)

Sail date: February 22, 2020

Ship: Norwegian Escape

Cabin type: Balcony

Cabin number: 15846

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Okay, i'm not a winning person that nit picks on everything but seriously there are so many options and cruise ships out there so really do your homework. Save your money and do not give it to Norwegian. Very unorganized and seem to have no skills when dealing with people and situations. We spent a lot of money and it was not even close to being worth it but will they care if you enjoyed your trip, no they got there money. I will never cruise with them again. I hope someway they work to improve customer service and organizational skills. If you really want to enjoy your trip book it with another cruise line.

Embarkation

1 out of 5
not good at all. jamed packed in a line for 3hrs and not due to carona they are very unorganized

Ship experiences

Food and Dining

3 out of 5
that part, the food was good and dining rooms was very nice.

Onboard Activities

2 out of 5
most of the activities was cheesy and and the host on almost all was not good at all very unorganized on all things on the ship.

Entertainment

1 out of 5
music was the same band at different stages so they got old fast. one show was great but the rest was very, very poor and on Norwegian the shows are free but you have to reserve your tickets more work for us when all we want to do is relax and go to a show. Very poor quality shows not impressed at all. Djs was very lame almost like no experience.

Service and Staff

2 out of 5
the waiters were kind but when you walked around the ship the crew wouldn't say hello or anything unless you spoke to them first. Most crew was not very helpful at all and some didn't know how to answer some questions.

Ship Quality

4 out of 5
yes very clean

Cabin / Stateroom

2 out of 5
very comfortable but a little dirty. the seat cushion on couch stained and very musty smell

Ship tip

DON'T find a better cruise line. We and tons of others was not happy at all. They are so unorgainzed with entering the ship and exciting the ship horrible not because of the carona virus. All they did is ask if you traveled to china in past 2 weeks.

Ports of call

Miami, Florida

3 out of 5
very busy place which is expected but was good

Coxen Hole, Roatan, Bay Islands, Honduras

4 out of 5
one of our best stops loved it. Its kind of run down but nice

Harvest Caye, Belize

3 out of 5
island is beautiful but getting on the island was a joke. Taking a boat to shore was terrible. It took hour and half to get on the boat,20m ride there,30m to get off and returning back to the boat same situation. so look at all the time we wasted on that stop.

Costa Maya (Mahahual), Mexico

3 out of 5

Cozumel, Mexico

3 out of 5

Disembarkation

1 out of 5
sucked totally horrible. They are so unorgainsed with this need training big time. Come on for the money we paid and spent this should not happen.
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