Sadly disappointed

This was mine and my husband's 1st time on Norwegian and had only been on 1 cruise in the past (Royal Carribean). We loved everything about the Escape. It was so immuclate and the crew were very happy and helpful people. The entertainment was amazing and fun.   The rooms had comfortable beds and the shower size was better then the last cruise line we were on. (My husband is 6'7" tall....this was OK for him).

Unfortunately the trip did not go well for us.  I got severe food poisoning from Jimmy Buffets Margaretiville on the ship. On our 2nd day (Monday) I so badly wanted to try their nachos that I had seen people eating whenever we passed by. I ordered them for lunch that day and later had the worst, most severe food poisoning of my life! At first I thought I caught something,  but my husband never got sick even after kissing me and not leaving my side accept to get himself food. He didn't eat one of the nacho chips.  He had a big breakfast that morning and therefore didnt order anything from there. When I had ordered them, I honestly thought they forgot about me because it took forever to get them. When I did finally get them, I said to my husband that the sour cream was warm. Not sure if it was that or the meat.  

I won't get detailed about how sick I was. Just know that i honestly thought i was dying! This ruined our trip!!! I never came out of the room until Thursday. 4 out of 7 days were gone! I never got to see St Thomas or Tortola, 2 places that I badly wanted to go visit. We had shore excursions booked prior to getting on the ship for St Thomas and I couldn't get out of bed. They did however reimburse us for that.

My husband woke to me leaving our cabin 2 days later about 3 or 4 am completely delirious.  He said I said I was going to find a doctor to give me IV. I do remember trying to walk down the hallways but using the wall to hold myself up. I remember a crew member coming up to me asking if i was ok and i said no that i needed a doctor.  He led me to the medical clinic which was closed. Im not sure why he didnt know this.  I was then told to go to guest services which i did. The crew asked my room number and asked if i wanted to wait until the morning to see the doctor. I said no. He then asked if i wanted to speak to a nurse or doctor. I told him i didnt care. He called a male nurse and put me on the phone with him. I was asked my room number again and he asked what I wanted them to do. I said I was very sick and needed help.  He told me it would be $189.00 to wake the doctor. I said I had medical insurance.  I was told I had to pay upfront and I would have to deal with getting reimbursed when I got home.  We didn't have a lot of room on our credit card so I didn't see a doctor as he also said there may be other costs for medications etc.    

I am VERY upset because I've contacted Norwegian to submit a complaint and followed their instructions and I have had absolutely NO response whatsoever.  I submitted this claim on the day after we arrived home on May 1st. It said I would have a response in 15 days. Then I resubmitted it again on May 18th explaining I did this already and I still have had NO response!  And still nothing!!!!  My husband and I worked very hard to save up for this very expensive trip that cost us nearly $6000.00 including our flights etc. and we don't even get so much as an "I'm sorry".

There was a Facebook group page created for the week we were travelling where everyone chatted leading up to the trip.  I checked that page when I got home and there was another group that also got food poisoning but ate at a different restaurant.   There's obviously a cross contamination thing happening that needs to be addressed. I thought I might get some attention if I write something on here and if nothing else,  maybe help other passengers by making them aware.  I will mention too, that my husband mentioned to a chef how sick was when getting himself dinner at the buffet and this very kind chef sent up a plate of fruit to us.  As I said, the crew were amazing.  I hope this helps bring awareness especially to Norwegian and aftercare is just as important as bring on the ship. Below is a picture of the nachos that made me sick.  I always take pictures of food when it's presented well. Looks were deceiving in this case. 

This was mine and my husband's 1st time on Norwegian and had only been on 1 cruise in the past (Royal Carribean). We loved everything about the Escape. It was so immuclate and the crew were very happy and helpful people. The entertainment was amazing and fun.   The rooms had comfortable beds and the shower size was better then the last cruise line we were on. (My husband is 6'7" tall....this was OK for him).

Unfortunately the trip did not go well for us.  I got severe food poisoning from Jimmy Buffets Margaretiville on the ship. On our 2nd day (Monday) I so badly wanted to try their nachos that I had seen people eating whenever we passed by. I ordered them for lunch that day and later had the worst, most severe food poisoning of my life! At first I thought I caught something,  but my husband never got sick even after kissing me and not leaving my side accept to get himself food. He didn't eat one of the nacho chips.  He had a big breakfast that morning and therefore didnt order anything from there. When I had ordered them, I honestly thought they forgot about me because it took forever to get them. When I did finally get them, I said to my husband that the sour cream was warm. Not sure if it was that or the meat.  

I won't get detailed about how sick I was. Just know that i honestly thought i was dying! This ruined our trip!!! I never came out of the room until Thursday. 4 out of 7 days were gone! I never got to see St Thomas or Tortola, 2 places that I badly wanted to go visit. We had shore excursions booked prior to getting on the ship for St Thomas and I couldn't get out of bed. They did however reimburse us for that.

My husband woke to me leaving our cabin 2 days later about 3 or 4 am completely delirious.  He said I said I was going to find a doctor to give me IV. I do remember trying to walk down the hallways but using the wall to hold myself up. I remember a crew member coming up to me asking if i was ok and i said no that i needed a doctor.  He led me to the medical clinic which was closed. Im not sure why he didnt know this.  I was then told to go to guest services which i did. The crew asked my room number and asked if i wanted to wait until the morning to see the doctor. I said no. He then asked if i wanted to speak to a nurse or doctor. I told him i didnt care. He called a male nurse and put me on the phone with him. I was asked my room number again and he asked what I wanted them to do. I said I was very sick and needed help.  He told me it would be $189.00 to wake the doctor. I said I had medical insurance.  I was told I had to pay upfront and I would have to deal with getting reimbursed when I got home.  We didn't have a lot of room on our credit card so I didn't see a doctor as he also said there may be other costs for medications etc.    

I am VERY upset because I've contacted Norwegian to submit a complaint and followed their instructions and I have had absolutely NO response whatsoever.  I submitted this claim on the day after we arrived home on May 1st. It said I would have a response in 15 days. Then I resubmitted it again on May 18th explaining I did this already and I still have had NO response!  And still nothing!!!!  My husband and I worked very hard to save up for this very expensive trip that cost us nearly $6000.00 including our flights etc. and we don't even get so much as an "I'm sorry".

There was a Facebook group page created for the week we were travelling where everyone chatted leading up to the trip.  I checked that page when I got home and there was another group that also got food poisoning but ate at a different restaurant.   There's obviously a cross contamination thing happening that needs to be addressed. I thought I might get some attention if I write something on here and if nothing else,  maybe help other passengers by making them aware.  I will mention too, that my husband mentioned to a chef how sick was when getting himself dinner at the buffet and this very kind chef sent up a plate of fruit to us.  As I said, the crew were amazing.  I hope this helps bring awareness especially to Norwegian and aftercare is just as important as bring on the ship. Below is a picture of the nachos that made me sick.  I always take pictures of food when it's presented well. Looks were deceiving in this case.