Norwegian Lied to us

Item: Norwegian Escape
Rating: 2
Author: adoptd

Norwegian Escape Cruise Review to Caribbean - Eastern

adoptd

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 11

Overall rating:

2 out of 5

Verified Review

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: January 14, 2017

Ship: Norwegian Escape

Cabin type: Balcony

Cabin number: 9288

Traveled as: Family (young children)

Reviewed: 7 years ago

Review summary

We were delayed on our first flight due to ice. Once we arrived in ATL, I called Norwegian and was told that as long as we were at the port by 4pm, we could board. This was a lie. We were there at 345p. Therefore, we had to stay 2 nights in Miami, fly to St Thomas, and then another stay in St. Thomas before we were able to meet the ship. It is VERY costly to feed and board 8 people when you were prepared to be on a cruise ship. You know who at Norwegian cared that all of this happened to us? None of them. Once we were aboard the ship, it was beautiful with a great crew. But, we had different options had we known at 842a in ATL that we would not be allowed to board after a certain time. Definitely not impressed by NCL's customer service!!

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

1 out of 5

Due to boarding late, all shows were sold out.

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Miami, Florida

1 out of 5

Charlotte Amalie, St. Thomas

3 out of 5

Tortola, British Virgin Islands

5 out of 5

Nassau, Bahamas

5 out of 5

9 Comments

RoadRage 7 years ago

I believe your cruise documentation states 2 hours before departure, i.e. 3:00 PM.

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MrChocoholic 7 years ago

WHOA, there feller! How DARE you disrespect my Miami with a "frowny face!" Your stay in the Magic City had NOTHING to do with your decision to IGNORE every tenet of booking a cruise. SUGGESTION: Move to Ft. Lauderdale or Miami. Seems as though you're a little late catching on to the game when it comes to entertainment on ships. Why...I see a trend! Good thing you're Freestyle Cruising--without having to be late to your dinner. Check out my video to find out how old flatulents cruise.

https://www.youtube.com/watch?v=J5Jzf5fZwaI&t=58s

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ccwhipple 7 years ago

You rated the ship poorly for something out of their control? That's just perfect!

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cruiser19044 7 years ago

I am traveling with a bunch of freinds. Some of them have been on many cruises. This is my first time. They told me always get to your port a day early. You do not know what the weather will be like at your home airport.

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DogHouseMoney 7 years ago

I am sitting in Florida waiting two days for my cruise. It's a fun time. I don't like the tight schedule for boarding ship. Always better to be safe. Sorry to hear your problem. It will be better next time.

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Katievp 7 years ago

you should always plan to go a day ahead of time. I've never cruised with NCL so I can't speak to their service but you can't blame them for your poor planning. You just can't.

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rspall 7 years ago

We always fly in the day before a cruise. Much less stressful.

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justcruise365 7 years ago

I try to get to my embarkation port a day early also. We loved the Escape though and would definitely go again.

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aliciakb 7 years ago

Their customer service is poor. However in the winter I always fly out a couple days in advance just because of this.

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