Norwegian Lied to us

Item: Norwegian Escape
Rating: 2
Author: adoptd

Norwegian Escape Cruise Review to Caribbean - Eastern

adoptd

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 11

Overall rating:

2 out of 5

Verified Review

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: January 14, 2017

Ship: Norwegian Escape

Cabin type: Balcony

Cabin number: 9288

Traveled as: Family (young children)

Reviewed: 7 years ago

Review summary

We were delayed on our first flight due to ice. Once we arrived in ATL, I called Norwegian and was told that as long as we were at the port by 4pm, we could board. This was a lie. We were there at 345p. Therefore, we had to stay 2 nights in Miami, fly to St Thomas, and then another stay in St. Thomas before we were able to meet the ship. It is VERY costly to feed and board 8 people when you were prepared to be on a cruise ship. You know who at Norwegian cared that all of this happened to us? None of them. Once we were aboard the ship, it was beautiful with a great crew. But, we had different options had we known at 842a in ATL that we would not be allowed to board after a certain time. Definitely not impressed by NCL's customer service!!